Messages

826

QueueMetrics installation / Re: Unable to report based on agent

« on: April 12, 2011, 10:33:48 »

Yes that's the one.
Are you sure you are simply not picking up data as Agent/XXX where you had Local/XXX?
Also, I would like to see a piece of your queue_log so we cxan check how it looks like.

827

Running QueueMetrics / Re: Is it possible to see Extension being called as it's ringed?

« on: April 11, 2011, 11:28:30 »

That's why maybe QM should start reading EVENTs. I always wondered why you chose Queue Logs?

Is it because different versions of Asterisk change Events output and it would have been ton of work to keep up?

Thanks

It is a ton of work to keep up with differences in the queue_log as well. ;-)
The idea is that QM is decoupled from Asterisk, so it does not cause additional load on the server.

828

QueueMetrics installation / Re: Unable to report based on agent

« on: April 11, 2011, 11:26:02 »

You can set the rewriteLocalAgents option to true so that when in the queue_log you see "Local/123@from-internal", QM reads "Agent/123"

829

QueueMetrics news / Re: QueueMetrics 1.7.0 released

« on: April 11, 2011, 11:24:57 »

Ah - likely you have a large database of calls? Qm usually rebuilds all indexes and purges logs and does all the DB maintenance work when you upgrade, so this may take a while.
On the other side, performance should improve.

830

QueueMetrics news / Re: New Chinese localization

« on: April 11, 2011, 11:23:39 »

I think it was done mostly from scratch, though your translation was available on the Support portal as it had been contributed.

831

QueueMetrics news / New Chinese localization

« on: April 08, 2011, 09:38:18 »

We now have a complete Chinese localization!



We have released version 1.7.0.1 to include the new language.

832

Running QueueMetrics / Re: Best way to implement Outbound Campaign calls using FreePBX?

« on: April 08, 2011, 09:20:40 »

You do not have to change much of the supplied dialplan - you basically just include a piece of dialplan we supply and update that.

833

Running QueueMetrics / Re: Is it possible to see Extension being called as it's ringed?

« on: April 08, 2011, 09:19:05 »

You are right - Asterisk does not log ringing attempts, just failed ones.

834

Running QueueMetrics / Re: License key wont update from demo after upgrade

« on: April 08, 2011, 09:18:32 »

Do you see it displaying a key like "Demo-1.7.0" on the license page?
Then the web.xml file you should change is in the "System folder" directory as it appears on the license page.

835

General Asterisk configuration / Re: Queuemetrics and Asterisk 1.8

« on: April 08, 2011, 09:17:05 »

Yes basically it is okay (from the point of view of Qm - with  features and stability, you choose).

836

QueueMetrics installation / Re: Unable to report based on agent

« on: April 08, 2011, 09:15:21 »

Most likely the agent name you used was not the one that QM finds, so it yelds zero results.

837

Running QueueMetrics / Re: QM suddenly failed, no error messages, web page wont load

« on: April 05, 2011, 10:05:41 »

Try a

Code: [Select]

ps fax | grep java
and kill it manually, then issue a restart.

838

Running QueueMetrics / Re: Enter Call Outcomes from telephone terminal

« on: April 05, 2011, 10:04:45 »

It is possible to do this, but you will have to program it yourselves. What QM cares is that the record added to the log has the right format.

839

Improving QueueMetrics / Re: Implement wrap-up via automatic pause

« on: April 01, 2011, 09:04:08 »

I think you can do that by adding a macro to be executed when the agent channel goes down.

840

Running QueueMetrics / Re: Queuemetrics logic around pause and unpause of queuemembers

« on: March 30, 2011, 16:57:30 »

This is a user-configurable behavior, as some (older but still in use) versions of Asterisk persist the paused state across logins, while newer ones don't.

Try setting:

default.alwaysLogonUnpaused=true

and it should fix your issue.

PS. Thanks for the excellent problem report!