2281
Running QueueMetrics / Re: Trouble Using LocalFilesByDay to locate call recording files
« on: October 08, 2008, 18:42:56 »
QueueMetrics professional call center suite for the Asterisk PBX
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2282
Running QueueMetrics / Re: Trouble Using LocalFilesByDay to locate call recording files
« on: October 08, 2008, 18:41:20 »
Yes in fact it's a completely different module being used. Nice to see it's fixed. The search performance should be way better, correct?
2283
Running QueueMetrics / Re: Trouble Using LocalFilesByDay to locate call recording files
« on: October 08, 2008, 09:05:09 »
How is your audio.server property set?
2284
Running QueueMetrics / Re: Couple questions moving from 1.3.1 to 1.4.4
« on: October 07, 2008, 18:16:48 »I thought all Firefoxes would be alike but maybe I'm wrong.
We filed this as bug #432 and we'll notify you here on the board when it's fixed.
I confirm the bug was fixed in the CSV and will be released with 1.5.0.
2285
Open QueueMetrics Add-Ons / How to contribute a script.
« on: October 06, 2008, 09:56:51 »
The Open QueueMetrics Add-Ons is a collection of user-contributed scripts that implement new functionality for QueueMetrics, or make it simpler to run it. Do you have a script you want to share?
Joining the project
The first thing to do is create a developer account on GitHub (I'm sure you already have one) and fork the project at https://github.com/Loway/OpenQueueMetricsAddOns
- create a folder for your script, by making a copy of the "Sample Project" folder (see which files are needed)
- update the main page and the main navigation bar to link to your project
- update the project Changelog
- commit and push back!
Licensing
All contribuited scripts should be either placed in the Public Domain or under the LGPL.
Releases
Releases will be out once major contributions are added
Groupware
In order to manage activities on the project, this forum should be used.
Joining the project
The first thing to do is create a developer account on GitHub (I'm sure you already have one) and fork the project at https://github.com/Loway/OpenQueueMetricsAddOns
- create a folder for your script, by making a copy of the "Sample Project" folder (see which files are needed)
- update the main page and the main navigation bar to link to your project
- update the project Changelog
- commit and push back!
Licensing
All contribuited scripts should be either placed in the Public Domain or under the LGPL.
Releases
Releases will be out once major contributions are added
Groupware
In order to manage activities on the project, this forum should be used.
2286
Scripting QueueMetrics / Re: Wallboard Example script
« on: October 06, 2008, 09:39:06 »
Anybody wants to contribuite this script to the "QueueMetrics add-ons" collection? see http://forum.queuemetrics.com/index.php?board=14.0
2287
Scripting QueueMetrics / Re: QM.Stat Method Questions
« on: October 06, 2008, 09:33:45 »
What is the "List Value"?
You can do whatever you want on the results, though the results are fixed - XML-RPC is just a way to pull data from QM in a machine-friendly format.
You can do whatever you want on the results, though the results are fixed - XML-RPC is just a way to pull data from QM in a machine-friendly format.
2288
Realtime Live / Re: Live Monitoring - Waiting/Duration Times
« on: October 04, 2008, 10:06:35 »2289
Scripting QueueMetrics / Re: QM.Stat Method Questions
« on: October 04, 2008, 10:00:11 »
Yes. Basically you have a way to run custom queries based on the data that QM produces. The data sets are the very same you see on the main app, but it's way more practical to have a program run a query via XML-RPC than running the query manually, saving to Excel the results you need, and run a separate modules to parse those and build new metrics.
2290
Realtime Live / Re: Live Monitoring - Waiting/Duration Times
« on: October 03, 2008, 16:05:18 »
Can you send a screenshot? I think that value comes straight from the APi answer.
2291
MySQL storage and Qloaderd/Uniloader / Re: Qloader optimization
« on: October 03, 2008, 15:57:05 »
Try giving QM more RAM to run into (see the FAQ @ http://queuemetrics.com/faq.jsp#faq-003 ) - high CPU spikes are likely the garbage collector doing overtime 
. The MySQL JDBC driver is quite memory-hungry if compared to the flat-file driver (but we're working on it!).
. The MySQL JDBC driver is quite memory-hungry if compared to the flat-file driver (but we're working on it!). 2292
QueueMetrics installation / Re: Issue Updating the QM Database to 1.4.7.1
« on: October 03, 2008, 15:52:05 »
Try grabbing the tables "qa_*" right from the setup script. Maybe you do not have table creation grants on the QM database?
2293
Open QueueMetrics Add-Ons / Welcome to Open QueueMetrics Add-Ons
« on: October 01, 2008, 09:12:38 »
Hello everyone,
we created a SourceForge project for user-contribuited QueueMetrics add-ons.
It can be found at: https://sourceforge.net/projects/open-qm-addons/
Its own website will be at: http://open-qm-addons.sourceforge.net/
CVS access
Anonymous CVS Access
This project's SourceForge.net CVS repository can be checked out through anonymous (pserver) CVS with the following instruction set. The module you wish to check out must be specified as the modulename. When prompted for a password for anonymous, simply press the Enter key. To determine the names of the modules created by this project, you may examine their CVS repository via the provided web-based CVS repository viewer.
Developer CVS Access via SSH
Only project developers can access the CVS tree via this method. A SSH client must be installed on your client machine. Substitute modulename and developername with the proper values. Enter your site password when prompted.
Project administrators may limit CVS access to this repository using cvs_acls or the CVS access member permissions option. Developers may verify their CVS access status on the admin page for this project.
A significant amount of information about project CVS services may be found in our "CVS (Version Control for Source Code)".
Developers may also make use of shared SSH keys for authentication.
we created a SourceForge project for user-contribuited QueueMetrics add-ons.
It can be found at: https://sourceforge.net/projects/open-qm-addons/
Its own website will be at: http://open-qm-addons.sourceforge.net/
CVS access
Anonymous CVS Access
This project's SourceForge.net CVS repository can be checked out through anonymous (pserver) CVS with the following instruction set. The module you wish to check out must be specified as the modulename. When prompted for a password for anonymous, simply press the Enter key. To determine the names of the modules created by this project, you may examine their CVS repository via the provided web-based CVS repository viewer.
Code: [Select]
cvs -d:pserver:anonymous@open-qm-addons.cvs.sourceforge.net:/cvsroot/open-qm-addons login
cvs -z3 -d:pserver:anonymous@open-qm-addons.cvs.sourceforge.net:/cvsroot/open-qm-addons co -P modulename
Developer CVS Access via SSH
Only project developers can access the CVS tree via this method. A SSH client must be installed on your client machine. Substitute modulename and developername with the proper values. Enter your site password when prompted.
Project administrators may limit CVS access to this repository using cvs_acls or the CVS access member permissions option. Developers may verify their CVS access status on the admin page for this project.
A significant amount of information about project CVS services may be found in our "CVS (Version Control for Source Code)".
Developers may also make use of shared SSH keys for authentication.
Code: [Select]
export CVS_RSH=ssh
cvs -z3 -d:ext:developername@open-qm-addons.cvs.sourceforge.net:/cvsroot/open-qm-addons co -P modulename
2294
General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen
« on: October 01, 2008, 09:01:50 »
This is correct. We are tracking the issues as #471 (your #1) and #472 (your #2). Of course #1 is top priority - if you can contact our offices, we'll send you a beta to be manually installed as soon as it's ready.
2295
Improving QueueMetrics / Re: SLA per period. Example, per day, per hour.
« on: September 30, 2008, 17:16:55 »
We have asked for a shared project on SF.net: https://sourceforge.net/projects/open-qm-addons/
We'll keep you posted if it gets approved.
Update:
It has been approved. We're creating a new forum for that.
We'll keep you posted if it gets approved.
Update:
It has been approved. We're creating a new forum for that.