Messages

2446

Realtime Live / Re: Attention Levels and Alarms

« on: June 14, 2008, 13:59:25 »

See this config property:

realtime.waitAlarmOnLiveCalls   

Decide whether to check for alarms on the wait time of ongoing conversations.

Set it to false.

2447

Outbound and QueueMetrics / Re: Does Realtime Monitoring work for outboung queues ?

« on: June 14, 2008, 13:57:32 »

While they hold the correct keys and realtime monitoring is working (in inbound calls) if tried on outbound, the phone rings back,and the system says "Bye Bye"
What is the problem ? Can this be fixed ??

Surely it can. It's not  a QM issue, it's a problem with your Asterisk dialplan.

2448

Realtime Live / MOVED: Does Realtime Monitoring work for outboung queues ?

« on: June 14, 2008, 13:56:52 »

This topic has been moved to Outbound and QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=287.0

2449

Outbound and QueueMetrics / Re: queueDial.agi not working

« on: June 14, 2008, 13:53:33 »

We're going to move to a full-scripting solution anyway.

2450

Running QueueMetrics / Re: QM and after hours.

« on: June 14, 2008, 13:51:24 »

It will make the calcluation as huge as well. Maybe if you have 10 agents you won't notice, but this makes no sense if you have 50+ agents online.

2451

General Asterisk configuration / Re: Agents Reports

« on: June 14, 2008, 13:49:59 »

How are you logging agents on? there is no information on the queue_log.

2452

QueueMetrics news / Re: QueueMetrics 1.4.4 released today

« on: June 14, 2008, 13:48:46 »

We'll do it next week.

2453

Translations / New russian translation in version 1.4.5

« on: June 14, 2008, 12:03:29 »

I have the pleasure to announce a that QM 1.4.5 will support Russian natively.



Thanks for Vladimir Ternovoy  and Ilya Shipitsin for volunteering the translation.

2454

Realtime Live / Re: Extension column in Agent Table

« on: June 13, 2008, 09:42:12 »

The problem with this is that the format of the ADDMEMBER verb is given by Asterisk, and we cannot change that (maybe they will use that field for
something else in the future).
One possible solution would be adding a new custom verb that is made to associate the logon/logoffs with the actual extension. If a few users are interested in that change, we can do it.

2455

QueueMetrics installation / Re: File sql: not found

« on: June 13, 2008, 09:38:24 »

We are working on this issue.

2456

QueueMetrics installation / Re: TOMCAT5_SECURITY=yes, one issue left

« on: June 13, 2008, 09:37:21 »

We're tracking this issue as bug #365

2457

Running QueueMetrics / Re: double queue?

« on: June 13, 2008, 09:33:13 »

Sorry - I meant: can you post the QM screenshots where you define taht queues?

Also: can you try having all the queue names (both in Asterisk and in QM) being set as lowercase?

2458

Running QueueMetrics / Re: display pause reasons

« on: June 13, 2008, 09:31:53 »

What was the problem?

2459

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 13, 2008, 09:31:22 »

Aren't you missing line #6?
BTW, try changing the SetVar() to Set() and see if that changes anything.

2460

QueueMetrics installation / Re: QM 1.4 and Trixbox 2.6.1

« on: June 12, 2008, 08:46:17 »

Looks like it's not being executed at all - see:

    -- Called 1230800@queuedial/n.
  == Spawn extension (queuedial, 1230800, 1) exited non-zero on 'Local/1230800@queuedial-0666,2'
  == Everyone is busy/congested at this time (1:0/0/1)

Try a show dialplan queuedial - what do you get?