Launch URL on agent RT page

[smile]

Hello All!

I'm trying to force QueueMetrics to show URL transmitted via Queue() command on agent real-time page, but cann't do that. According to page 115 of QueueMetrics User manual it is possible to launch URL with several parameters (like $UNIQUEID e.g.) like this:
Queue(ueue|nt|http://mysite/app?uid={$UNIQUEID}&clid={$CALLERID}||60);

why agent doesn't has popup? Is it possible to solve this with other tool?

[QueueMetrics]

You should be seeing an [Open] link in the Agents' page, on the row for each call....  don't you see it?



It will appear in the URL column

[smile]

oo Yes! I got it! Thank YOU!