Author Topic: Launch URL on agent RT page  (Read 2441 times)

smile

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Launch URL on agent RT page
« on: March 04, 2008, 21:24:59 »
Hello All!

I'm trying to force QueueMetrics to show URL transmitted via Queue() command on agent real-time page, but cann't do that. According to page 115 of QueueMetrics User manual it is possible to launch URL with several parameters (like $UNIQUEID e.g.) like this:
Queue(ueue|nt|http://mysite/app?uid={$UNIQUEID}&clid={$CALLERID}||60);

why agent doesn't has popup? Is it possible to solve this with other tool?

QueueMetrics

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Re: Launch URL on agent RT page
« Reply #1 on: March 05, 2008, 13:14:47 »
You should be seeing an [Open] link in the Agents' page, on the row for each call....  don't you see it?



It will appear in the URL column

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Re: Launch URL on agent RT page
« Reply #2 on: March 05, 2008, 16:12:16 »

oo Yes! I got it! Thank YOU!  :)