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Author Topic: Call talking more 30 minutes.  (Read 2636 times)

jucha

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Call talking more 30 minutes.
« on: January 25, 2012, 15:23:59 »
Hi.

In my callcenter, there are agents that speaks more 30 minute.
I note that QM start reporting in use, orange Color, but at 33 minutes, QM report agent idle, Green Color.
Way? Agent is busy with same call id.

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QueueMetrics

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Re: Call talking more 30 minutes.
« Reply #1 on: January 26, 2012, 16:19:24 »
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jucha

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Re: Call talking more 30 minutes.
« Reply #2 on: February 02, 2012, 17:53:56 »
ok
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