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Author Topic: QA problem？  (Read 2650 times)

coolname

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QA problem？
« on: January 12, 2012, 03:15:33 »
if a call transfer from one queue to another,the have the same call_id,so in QA,there is only one form,can fix it?
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QueueMetrics

  • Loway
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Re: QA problem?
« Reply #1 on: January 18, 2012, 18:06:32 »
No because that's the same call.
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coolname

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Re: QA problem？
« Reply #2 on: January 25, 2012, 15:48:42 »
but when transfer ,it may  different agent to handle it
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QueueMetrics

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Re: QA problem?
« Reply #3 on: January 26, 2012, 16:23:47 »
Ok but you would not do the QA from scratch again, in a standard environment.
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coolname

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Re: QA problem？
« Reply #4 on: January 29, 2012, 06:29:37 »
a solution?
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