Agent status cannot be determined - What is causing this?

[torontob]

Hi Everyone,

Using PBXinaFLASH and queue_log file with implementation of QM. When logging into agent portal this is what I see:


Agent/333: Agent status cannot be determined

Can someone tell me where this comes from or how it can be fixed?

Thanks

[torontob]

Any answers guys?

Thanks

[marcos]

Hi.
I think this is related to other problems you have posted and I'm sure you'll have it working as soon you will be able to have agents pushbutton working.

Other possible situations where this could happen are related to the timespan configuration used by QueueMetrics to evaluate past events.
If your agents are not logged in/out for a period longer than what is specified in the configuration key realtime.startHour and/or this value is not compatible with the agent shift working period.
Please see a brief explanation in the QueueMetrics FAQ you can find at http://queuemetrics.com/faq.jsp#faq-020-midnight-rt

Thank you and regards,
Marco Signorini.