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How to see logged off user in RT
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Topic: How to see logged off user in RT (Read 4517 times)
binbin
Newbie
Posts: 4
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How to see logged off user in RT
«
on:
October 16, 2008, 04:29:47 »
Hi
I would like to see logged off agents in RT monitoring, Is this possible?
Thanks for your comments.
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Loway
Hero Member
Posts: 2999
Karma: 39
Re: How to see logged off user in RT
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Reply #1 on:
October 16, 2008, 08:40:59 »
Not at the moment. Why do you need to see them?
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binbin
Newbie
Posts: 4
Karma: 0
Re: How to see logged off user in RT
«
Reply #2 on:
October 17, 2008, 20:47:02 »
Thanks for your response
My supervisors want to see how many people they have no matters if the are logged in or logged off
I was thinking on creating a new PAUSEREASON "Logged off" so they can see the agent in the RT but I don't if this can affect some feature.
Please advice
Thanks
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Loway
Hero Member
Posts: 2999
Karma: 39
Re: How to see logged off user in RT
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Reply #3 on:
October 18, 2008, 09:55:10 »
That sounds a bit extreme. You should use a pause to track a temporary absence, but your supervisors should know who they have working with them. Or your problem is that supervision lists are dynamic and they actually don't know?
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binbin
Newbie
Posts: 4
Karma: 0
Re: How to see logged off user in RT
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Reply #4 on:
October 19, 2008, 02:33:40 »
Yes it is dynamic shifts
What would you suggest?
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