Messages

1936

QueueMetrics installation / Re: error when using setup wizard

« on: June 12, 2009, 15:45:00 »

We are aaware of the problem and it has already been solved for the next release - bug #741.

The problem is related to a wrong implementation of the AMI reader that's not
able to handle the situation where no static agents were defined in asterisk.
To overcome to this problem I suggest you to add a "dummy" agent in the
/etc/asterisk/agents.conf. You should have something like that:

[general]
persistentagents=yes

[agents]
ackcall=no
agent => 1000,,Dummy

Then issue a full asterisk reload.
Doing that, you should be able to complete the wizard (you should deselect the
dummy agent from the wizard in order to don't include him in QueueMetrics
configuration).

1937

Running QueueMetrics / Re: how availability sessions are measured?

« on: June 10, 2009, 21:45:08 »

To me, the easiest way would be mintaining agent-queue associations in QM and using the AddMember buttons to do an "add all" - this will call Asterisk behind the scenes and log on the agent by adding it separately to each queues.

1938

Running QueueMetrics / Re: realtime agents (rather then dynamic)

« on: June 10, 2009, 21:30:29 »

This is planned for sfter summer 09.

1939

Realtime Live / Re: Correct agent status not showed on agent's page

« on: June 10, 2009, 09:12:45 »

DO you see anything added to the queue_log file when you log on? Old versions of Asterisk did not do the loggin proper - see e.g. http://queuemetrics.com/faq.jsp#faq-039-dynamic_members_12

1940

Outbound and QueueMetrics / Re: some outbound calls keep showing even on hang up

« on: June 10, 2009, 09:11:21 »

I mnot sure why after

 -- Executing [h@qm-queuedial:6] Macro("Local/2801889@queuedial-5c2a,2", "queuelog|1244585196|1244585196.11958|350|Agent/100|ABANDON|1|1|0") in new stack

You get imemdiately:

  -- Executing [s@qm-queuedial:7] NoOp("Local/2801889@queuedial-5c2a,2", "======> qm Ini 1|1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889") in new stack

Anybody else has this issue?

1941

Running QueueMetrics / Re: QM and Oreka Integration

« on: June 10, 2009, 09:07:05 »

This is surely wrong and will ikely cause an error:

audio.liveserver=it.loway.app.queuemetrics.callListen.RTlisteners.OrkaWebRT

that's OrekaWebRT

1942

Running QueueMetrics / Re: how availability sessions are measured?

« on: June 10, 2009, 09:05:33 »

i supposed, that queues/agents are to be configured before they start to work, possible staying configured for days or ever weeks.
and when agent logging in, it signals to system that it is ready to accept calls from previously assigned queues.

what working scenario QueueMetrix is intended to use with?

the only possible solution i see here is then agents logins and joins queue simultaneous.

That is for "thrue" agents - you have an existing confuhiration and they are bootstrapped with the correct queue associations. With AddMember, this is not so.
In any case, as we are speaking of the ACD module, if you want to log on an agent and have him/her NOT receive calls immediately, you should do a Logon + Pauseall.
 

1943

Running QueueMetrics / Re: realtime agents (rather then dynamic)

« on: June 10, 2009, 09:02:55 »

I'm not sure I understand what is trhe "supervisor" interface- AMI?

1944

Outbound and QueueMetrics / Re: Cannot track outbound calls

« on: June 08, 2009, 11:33:14 »

IIRC, on Asterisk 1.2, if you set two underscores before a vaiable you get something functionally similar to a global variable.

http://www.voip-info.org/wiki/view/Asterisk+variables

The script was NOT written for Asterisk 1.2 though, so you may find other dead ends.
If you can get a working version, we'd like to share it.

1945

Running QueueMetrics / Re: how availability sessions are measured?

« on: June 06, 2009, 08:17:55 »

In QM, an Addmember will log on the agent as well.

1946

Running QueueMetrics / Re: Salesforce + Queue metrics

« on: June 06, 2009, 08:17:21 »

As long as SF is launched form an HTTP URL, it should be trivial.

1947

Running QueueMetrics / Re: Reports

« on: June 06, 2009, 08:16:57 »

Not at the moment.
You could concievably write a small scripot tyat queries QM and gets back only a subset of reports, so to presemt them as an "express" version.... 

1948

Outbound and QueueMetrics / Re: Cannot track outbound calls

« on: June 05, 2009, 11:11:34 »

You should either compile in the "QueueLog' application, or you should comment the QueueLog line and uncomment the line that says:

Code: [Select]

exten => s,1,System( echo "${ARG1}|${ARG2}|${ARG3|${ARG4}|${ARG5}|${ARG6}|${ARG7}|${ARG8}" >> /var/log/asterisk/queue_log )
That's by the end of the file extensions_queuemetrics.conf

1949

Running QueueMetrics / Re: how availability sessions are measured?

« on: June 05, 2009, 11:08:30 »

You should either use AGENTLOGIN or ADDMEMBER, not both.

I suggest that you just use ADDMEMBER; when you do an ADDMEMBER, for QM it's just like the agent did an AGENTLOGON as well.

If you use both, QM will terminate the session when agent is removed from ALL queues and does an AGENTLOGOFF as well. 

1950

Running QueueMetrics / Re: realtime agents (rather then dynamic)

« on: June 05, 2009, 11:06:19 »

Using addmemeber?