The "Dial Button"

[Zerabox]

I have a customer running 1.5.3 Queuemetrics, they are using the agents page (dial button) to make calls. It will work for a few hours then the dial button will gray out. The agent will then remove member then add member and then they dial button goes back to working. Does anyone know what could be causing this issue or where I can start to look for the problem ... thx in advance.

Richie

[QueueMetrics]

The button grays out if the agent is not logged in. Likely they are disconnected for some reason....