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Author Topic: Realtime Page - Suggestion  (Read 4444 times)

sibertron

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Realtime Page - Suggestion
« on: October 15, 2010, 20:55:02 »
On the real time page in the table "Agents currently logged in:" is it possible to add a columns for total pause time or two columns for Billable and non billable pause and show the total time per agent for the day under each category ?
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QueueMetrics

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Re: Realtime Page - Suggestion
« Reply #1 on: October 18, 2010, 10:46:54 »
This could be a nice improvement - we track this as #1184

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