Today we release QueueMetrics 1.3.4. This release offers experimental realtime monitoring using the Manager API, that can be run for a single server or a cluster of servers. This implementation is experimental, so it is not meant to be used in production environments. We created a special forum section to discuss this topic.
This release also adds a bit of functionality and fixes a number of bugs that were present in 1.3.3, and notably:
- EXPERIMENTAL realtime cluster support. This feature lets you poll a set of Asterisk server through the Manager API and create and unified view of their queue subsystem, as you usually do with QueueMetrics. (#75)
- The cluster support now tracks correcly outbound queues as well by using the updated queueDial.agi script (#76)
- A raw set of all calls processed and agent session can now be extracted through the XML-RPC interface. The Query URL is extracted as well. (#78)
- By popular demand, the length of the hourly call breakdown can be changed to any other interval, e.g. 30 minutes, 15 minutes, etc. (#79)
- A bug was fixed that made agents appear as UNK on the realtime page - it was introduced in 1.3.0 (#90)
- Companion utilities Qloaderd and QueueDial.agi have been updated as well
You can download the latest version immediately from the downloads page, together with the 98-page User manual. As an alternative, if you run RHEL/CentOS/TrixBox/AAH, you can install it automatically using yum - see the installation page.
If you would like to write a language pack for your native language, it's very easy and it only takes a couple of hours' work. See the Translating QueueMetrics document from the Downloads page.
We are looking forward to version 1.4 of QueueMetrics for major improvements, including a new high performance analysis engine.
