Recent Posts

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81
QueueMetrics news / QueueMetrics and WombatDialer new Webinar series 2019
« Last post by Mausabot on October 23, 2019, 15:29:40 »
Asterisk Call Center Management with QueueMetrics and WombatDialer.

New webinar series for Loway's solutions out now.

Tune in and learn the answers to these questions:

How can you monitor calls in real time, generate accurate reports and analysis with a small budget investment
How can you supervise your agents daily workflow in deep details
How can you increase your customers satisfaction
How can you create and run successful outbound campaigns

and much more!

Subscribe now for free at https://bookwhen.com/loway?lid=U150
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QueueMetrics news / Loway announces its participation to AstriCon 2019
« Last post by Mausabot on October 17, 2019, 11:04:14 »
Loway announced today its participation to AstriCon 2019 USA.

AstriCon event gives all members of the Asterisk and FreePBX community a place to learn about the new technologies and news. It will take place from October 29-30 at the Omni Hotel at the Battery in Atlanta.

Loway's Founder, Mr. Lorenzo Emilitri, will deliver a technical speech entitled "Ingenuity, resilience, simplicity and many mistakes - from on-premise to cloud platform" that covers how to transition a mature software product into a cloud-based, large scale, real-time call-center analytics platform.

QueueMetrics-Live suite collects Asterisk or FreePBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management.

For more information visit https://www.loway.ch/press-releases.jsp?uid=press-20191016-AstriCon-2019&lid=U149
83
QueueMetrics news / "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud"
« Last post by Mausabot on October 02, 2019, 14:47:34 »
"Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform" video conference.

In this brand new video conference held during JanusCon 2019 Italy, Mr Emilitri, CEO & Founder of Loway, speaks about transition from on-prem to cloud platforms in the call center software market scenario.

The speech covers how to transition an on premise product into a cloud-based, real-time analytics platform.
The case history of Loway's QueueMetrics-Live SAAS service is used as an example for this process.

Watch the video at https://www.queuemetrics.com/news.jsp?uid=news-20191001-Januscon-conference&lid=U148
84
QueueMetrics news / Advanced Troubleshooting Tutorial: Filling a data gap in QueueMetrics
« Last post by Mausabot on September 25, 2019, 14:30:24 »
Are you missing data in QueueMetrics for a certain number of days? Do you think you can have a “hole” in your data?

In this brand new advanced tutorial you will learn how to import missing data in QueueMetrics, using our uniloader service.

Read the full article now:

https://www.queuemetrics.com/blog/2019/09/25/filling-data-gap-queuemetrics/?lid=U147
85
QueueMetrics news / Loway Switzerland partners with DVCOM Technology for Gitex Technology Week 2019
« Last post by Mausabot on September 11, 2019, 15:26:10 »
GITEX Technology Week is the must-attend event for what’s coming next in the world of technology and business.
Top technology enterprises and startups from around the world reveal their life-changing innovations and solutions.

Loway will present the new call center management software lineup at DVCOM Technology booth.

Meet DVCOM expert team at booth Z2-C1 Zabeel Hall-2, where they will guide you through the new features of the Loway call-center solutions family and introduce you to the new QueueMetrics-Live SAAS service and the new predictive dialer WombatDialer.

For each solution you will receive free full featured trial versions.

For more information visit https://www.loway.ch/press-releases.jsp?uid=press-20190911-GITEX-2019&lid=U144
86
Running QueueMetrics / Re: misunderstanding of report timing
« Last post by kravasi on September 05, 2019, 08:49:44 »
Hi,

from the Custom Report page you can select a specific timeframe to use when starting a report.

The quick report selections in the homepage are intended only as a shortcut, but you can customize all the filters from the custom reports pages.

Let me know if this fixes your issue.
87
QueueMetrics news / Loway Switzerland announces the participation to JanusCon 2019
« Last post by Mausabot on September 04, 2019, 15:58:53 »
Lorenzo Emilitri, founder & CEO of Loway, will speak about transition from on-prem to cloud platforms at JanusCon 2019 Italy, the event born out of the creative minds of a handful of Italian RTC passionates, with the intent of sharing ideas and experiences on real-time communications and VOIP in a relaxed and warm environment.

The speech will be entitled: "Ingenuity, resilience, simplicity and many mistakes - from on-prem to cloud platform", and will cover how to transition a mature product into a cloud-based, large scale, real-time callcenter analytics platform taking advantage of the long term experience matured working with QueueMetrics-Live SAAS service.

QueueMetrics-Live suite collects PBX data and generates analytical reports for over 200 metrics, covering all the key categories for a call-center effective management like reporting, supervisor page, agent page, quality assessment, wallboards and much more.

For more info check https://www.loway.ch/press-releases.jsp?uid=press-20190904-JanuCOn-speech&lid=U142
88
Running QueueMetrics / misunderstanding of report timing
« Last post by fropa on September 02, 2019, 07:43:24 »
In Queuemetrics web, if I select last 7 days report, it shows last 24 hours * 7. how can I see last 7 days from 00:00 till 23:59 of last 7 days?
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Running QueueMetrics / Re: Custom reports
« Last post by Itgigi (Loway) on August 27, 2019, 08:50:57 »
Hello Fropa,

There are some datablocks that allow parameters (the ones with a parameter specified in the documentation).

Usually editing the datablocks requires a customization, since the code itself will have to be changed.

Best Regards,
Iacob

90
Running QueueMetrics / Re: Agent realtime status report
« Last post by Itgigi (Loway) on August 20, 2019, 16:21:36 »
Hello Volodya,

What do you mean from the report?

You can use the APIs to ask for a JSON file with all the information regarding the agents currently logged in.

You will need a JSON viewer or some other custom script to organize the information in a more readable way.

https://manuals.loway.ch/QM_JSON_manual-chunked/

Best Regards,
Iacob

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