If you use TrixBox, we are pleased to announce that we have written a
new TrixBox integration guide for QueueMetrics 1.5.1 that covers:
- Dynamic agents (no more
Agent/XXX channels) with managed login to their correct queues
- Using the new agent's page
- Inbound queues with audio recordings
- Live listening of inbound calls
- Outbound queues with presence and audio recordings
- Live listening of outbound calls
...all this in about 30 pages
Even if you do not use TrixBox, it is well worth a look because we give a concrete example of using fully dynamic agents, thus avoiding the deprecated
AgentCallBackLogin problems (but QM will continue to support it if you use it, so don't worry - no need to change existing configs).
The tutorial can be downloaded from:
http://queuemetrics.com/download/QM_Trixbox_300.pdfOr it can be read online at:
http://queuemetrics.com/manuals/QM_Trixbox-chunkedAs always, we value your comments, corrections and ideas.
