Messages

991

General Asterisk configuration / Re: Comperhensive QM collected data to be recorded in SQL database via XML API?!

« on: December 10, 2010, 09:39:49 »

Here is what I would do:
- at night, run a report via XML-RPC for each queue for all the previous day
- load that data into SQL
- query it the next day so you have it all

992

Improving QueueMetrics / Re: Adding Agents to a Queue

« on: December 09, 2010, 09:28:58 »

Yes this is interesting. We track this as issue #1222

993

Running QueueMetrics / Re: Several Calls are showing Not Answer Yet

« on: December 07, 2010, 15:03:25 »

One possible reason for this is if data is being uploaded to the database by multiple loaders. You are using database storage, right?

See also http://queuemetrics.com/faq.jsp#faq-059-qm_dupes

994

QueueMetrics installation / Re: Customizing some of the reports - Where are all the data in the database?

« on: December 07, 2010, 15:01:27 »

I can answer (B) -  Heartbeats are records that the qloader sends when there is no other data, so QM knows that a connection is still present.

995

General Asterisk configuration / Re: What is data1 in Sql table?

« on: December 02, 2010, 09:21:12 »

See http://forum.queuemetrics.com/index.php?topic=1165.0

996

QueueMetrics installation / Re: Customizing some of the reports - Where are all the data in the database?

« on: December 01, 2010, 10:56:39 »

They are just different parameters - they depend on the environment they are in.

997

MySQL storage and Qloaderd/Uniloader / Re: QM/Mysql hardware limit.

« on: December 01, 2010, 10:55:44 »

I have checked and it looks lie your case has been taken care by the support staff, correct?
I think your voicemail was answered by Lorenzo yesterday who sent you an email because he could not get through to you.

998

Running QueueMetrics / Re: Where Does Asterisk store the dynamic agents?

« on: November 30, 2010, 11:38:12 »

It depends on how the agent's  name appears in the queue_log file. Can you post a snippet?

999

QueueMetrics installation / Re: Customizing some of the reports - Where are all the data in the database?

« on: November 30, 2010, 11:37:09 »

You cannot access the database to find QM data - but you can query QM for its data in a machine-friendly way. See here: http://queuemetrics.com/manuals/QM_XML-RPC_manual-chunked/


It took so long because agent 334 was not answering the phone

1000

Running QueueMetrics / Re: can i show the real name instead of agent num in the report page

« on: November 25, 2010, 12:28:55 »

Yes absolutely - just create an Agent for that extension.

1001

QueueMetrics installation / Re: Where to config the report?

« on: November 25, 2010, 12:28:00 »

Do you have the key USR_REPORTS? see http://queuemetrics.com/manuals/QM_UserManual-chunked/apb.html

1002

QueueMetrics installation / Re: Bug in Disconnection Cause code

« on: November 25, 2010, 12:26:59 »

We expect to have a minor release by the end of the yera, and then a major code merge by January.

1003

Problems / Re: Not receving e-mails on followed threads.

« on: November 23, 2010, 17:01:45 »

Weird, as of today your link says:

Code: [Select]

173.203.200.53 is not listed in the SBL
173.203.200.53 is not listed in the PBL
173.203.200.53 is not listed in the XBL
Do you get emails?
BTW, we DO NOT send email from the server directly - we relay to our mail host. That is just the originationg IP.

This said, I wish there was a way to overcome this madness and just leave email alone. But I see no viable alternative.

1004

Running QueueMetrics / Re: FreePBX(AsteriskNow) transfer

« on: November 23, 2010, 16:58:54 »

Applause!

1005

Running QueueMetrics / Re: [BUG] Taken-.lost call graphs were not visible in 1.6.x1

« on: November 23, 2010, 16:58:00 »

I mean, this is just in the graphs. In the graphs what matter is if it 90/10% versus 70/30%, not 8.9% versus 9.1%.