Messages

2731

Running QueueMetrics / Re: no link to access call recordings

« on: January 06, 2008, 19:19:02 »

Would you mind posting a line of your config so we can change the manual 8and the version of * you're running as well...)?

2732

General Asterisk configuration / Re: Minor bug and a question

« on: January 06, 2008, 19:17:59 »

No: if it shows 320, it means that you are processing 320 calls per hour, i.e. the queue is advancing at 320 steps per hour.

2733

Scripting QueueMetrics / Re: Wallboard Example script

« on: January 02, 2008, 12:53:40 »

One question. Does this script have to be run over Tomcat?  I'm attempting to run it on a different server with Apache2, php and pear installed.

No there are no requirements for the script, as it's a plain PHP script that just interfaces to QM. (BTW, if you plan to fetch large datasets, make sure you don't get smothered by PHP's run-time and memory limits)

2734

Running QueueMetrics / Re: no link to access call recordings

« on: January 02, 2008, 12:49:12 »

This is the right place - if you see nothing, make sure that the files are actually there and named correcly. i.e. with a call uniqueid as a part of the name.

2735

General Asterisk configuration / Re: Minor bug and a question

« on: January 02, 2008, 12:48:04 »

Thanks - we filed the bug as #252.

Cover is coverage as those stats cannot be computed for all calls because Asterisk does not log it in every case.
Step is a tenative metrics to see how "fast" your queue is turning, i.e. how much time it took on average to advance one place in queue.

2736

QueueMetrics news / Winter holidays

« on: December 23, 2007, 12:49:32 »

Our offices will be closed for the Winter holidays from December 23, 2007 to January 2nd, 2008. Email support will still be available using our main support mailbox. All other activities may be delayed during this period. 

We wish everybody a Merry Christmas and a great 2008!

2737

General Asterisk configuration / Re: Logging into Multiple Queues causing Logoff's

« on: December 19, 2007, 10:20:26 »

If QM reports Autologoff it means that it was written by Asterisk in the queue_log so I have all reasons to believe it. Autologoffs are usually caused by the agent not answering the call for a given time, but my sugfgestion is to keep the CLI open and see what Asterisk prints.

2738

General Asterisk configuration / Re: Problems loggin agents on the web page

« on: December 19, 2007, 10:18:42 »

That's good :-) Anyway your inqiry made us discobver an equally foolish bug in our extensions_queuemetrics.conf file :-)

2739

QueueMetrics news / IMPORTANT: error in the extensions_queuemetrics.conf that ships with 1.4.3

« on: December 18, 2007, 17:35:15 »

We have noticed that there is an error in the extensions_queuemetrics.conf file  that ships with 1.4.3 and will prevent automatic login of agents.

Where the file shows:

Code: [Select]

exten => 20,2,AgentCallBackLogOn(${AGENTCODE}||${AGENT_EXT}@agents)
You must change the LogOn to Login, as follows:

Code: [Select]

exten => 20,2,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@agents)
We are fixing this for the next release but please do the changes manually on existing systems.

We apologize for the inconvenience.

(thanks to Criss for pointing that out)

2740

Running QueueMetrics / Re: Pause while being paused!

« on: December 18, 2007, 10:23:58 »

This was filed as a bug and will surely be fixed in the next release.

2741

Running QueueMetrics / Re: no link to access call recordings

« on: December 18, 2007, 10:23:09 »

Go to the Answered calls page, at the bottom there is a link to the  Call Detail page, there is a button to the right of each call that opens a popup; calls are shown at the bottom of that popup (IF you are holding the correct security key!)

2742

General Asterisk configuration / Re: Problems loggin agents on the web page

« on: December 18, 2007, 10:21:05 »

Very likely there is an error when QM is trying to talk to Asterisk - the "rights" it's speaking about are admin connection rights from QM to Asterisk.

Try this:
1. while having the * CLI open, try and send the command nad see if you see any activity in *

2. check the username/password/IP in the tcp:..... lines in QM's config.properties

2743

Running QueueMetrics / Re: Pause while being paused!

« on: December 14, 2007, 10:29:56 »

This really sounds like a bug. The repausing is possible so that the agent could change the status code if entered incorrectly, but what you say is surely a bug.

2744

Running QueueMetrics / Re: An Agent can change the state of other different Agent.

« on: December 14, 2007, 10:28:25 »

I think it should have been, but maybe it slipped out at the last minute  I'll go check.

2745

Outbound and QueueMetrics / Re: monitoring transfer in QM

« on: December 14, 2007, 10:27:23 »

Thank you.