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Author Topic: Requiring Call Outcome  (Read 2430 times)

smileyphase

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Requiring Call Outcome
« on: June 18, 2010, 16:51:46 »
Here's a question... is there anything I can do to require an agent to submit a disposition before send them the next call? i.e., can I make a wrap state associated with this or something?

Thanks!
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smileyphase

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Re: Requiring Call Outcome
« Reply #1 on: June 18, 2010, 16:52:20 »
Sorry - reposted by accident.
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QueueMetrics

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Re: Requiring Call Outcome
« Reply #2 on: June 21, 2010, 09:57:47 »
No, but you can easily find which agents are not following the guidelines to put a status code after each call and address the issue with them.
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