Messages

2116

Running QueueMetrics / Re: Agent Login - Multiple Asterisk Boxes

« on: February 18, 2009, 17:00:05 »

At the moment this is not very much supported in QM - I think it should be working with a cluster setup, but running some tests would be better  You could get an eval key and see if this works fine in your setup or not.
l

2117

Running QueueMetrics / Re: Quality Assessment

« on: February 17, 2009, 14:17:32 »

Yes you can have up to 5 sections per QA form.

2118

Improving QueueMetrics / Re: Version 1.5 Back Button Behavior

« on: February 13, 2009, 18:57:18 »

This is by default because teh Back button would sometimes show a page that was not up to date, so we "disabled" it.

If this gets to be a PITA for many of you users, we could add a switch to disable  this behaviour - anybody else hates it? 

2119

Scripting QueueMetrics / Re: Audio Filenames from DetailsDO.CallsOK(raw)

« on: February 13, 2009, 18:55:29 »

I think that the best way to go on with this would be to make a small change from QM so that you can query the file seach logic remotely, given a call-id. This has to be done by us but it should be quite simple - if interested contact Lorenzo to get a quote.

Given a unique-id, you may have zero or more files retrieved, because:
- sometimes Asterisk forgets to mix the two channels, so you have two audio files per call
- sometimes you have multiple recordings for the same call

In the case of multi-stint, you will basically see all recordings for each stint; at present there is no easy way to see which is which.

2120

Running QueueMetrics / Re: Quality Assessment

« on: February 13, 2009, 18:52:09 »

If you go to the "QA Forms" editors, you can create different forms, to be set by different peoiple with different permissions, given the current set of items.

The set of items can be changed by clicking on the "Edit items" button.

2121

Running QueueMetrics / Re: Logging

« on: February 13, 2009, 18:49:21 »

If your Asterisk is logging this, you should find such data in the Attempts page (as lost attempts). Not all version of Asterisk do; in particular, this was missing from 1.0 and 1.2.  In 1.4 irt's likely there. Try and look for records which verb is RINGNOANSWER.... on the other side, if you see nothing in QM, likely they are not there, so bad luck for the past.

2122

Running QueueMetrics / Re: phantom ABANDON calls!

« on: February 13, 2009, 18:47:40 »

No it won't appear. In fact this is not logged at all in the standard log. there will be a RINGNOANSWER record only when the call is lost by the agent. Anyway having a double closure line looks wrong to me.

2123

General Asterisk configuration / Re: Call Monitor not working since moving to Static Agents

« on: February 13, 2009, 18:46:18 »

Yes: the dialplan will likely only receive (say) the code 10800 for the agent, and will try to snoop on Agent/10800; in your case, you should modify it so that itt will try to snoop on SIP/10800. Try and post what ahappens on the Asterisk CLI.

2124

QueueMetrics installation / Re: Migrated Trixboxes now I'm having MAJOR issues

« on: February 13, 2009, 18:44:13 »

The fact that you see the Live data means that QM and TB are working. The problem here seems to be related to the loading of data by qloaderd. Try and go to the Mysql storage information ansd see if you see any (recent) data at all and in which partition it is.

2125

Running QueueMetrics / Re: Custom reports - data/time order not consistent before 10am?

« on: February 12, 2009, 12:38:23 »

I confirm this has been fixed in 1.5.1 by adding two-digit hour formats everywhere and for all languages.

2126

Scripting QueueMetrics / Re: Audio Filenames from DetailsDO.CallsOK(raw)

« on: February 12, 2009, 09:56:21 »

This is not returned at the moment. My best guess here is that you fetch the asterisk acll-id and do a loacl filename search for files that have that same ID included....

2127

Running QueueMetrics / Re: Quality Assessment

« on: February 12, 2009, 09:55:10 »

Not sure I understand - you can choose the items for agents to be graded upon, if this was the question 

2128

General Asterisk configuration / Re: Logged out agents still display in realtime view

« on: February 11, 2009, 16:45:10 »

Thanks for sharing! 

2129

Running QueueMetrics / Re: phantom ABANDON calls!

« on: February 11, 2009, 16:44:24 »

That's right - it's the first line that is wrong, not the second. ABANDON with an agent code makes no sense.

2130

Running QueueMetrics / Re: Tomcat log files taking up to much disk space

« on: February 11, 2009, 14:09:03 »

You could simply rotate them daily using a logrotate job like:

Code: [Select]

/usr/local/queuemetrics/tomcat/logs/*.* {
   missingok
   rotate 5
   daily
   compress
   create 0640 root root
   postrotate
       /etc/init.d/queuemetrics restart > /dev/null 2> /dev/null
   endscript
}

You can decide how much to keep them for (in the example, 5 days compressed). They should compress very well.