Messages

1291

Running QueueMetrics / Re: The "Dial Button"

« on: June 30, 2010, 09:29:35 »

Yes in fact it was so :-)

1292

Running QueueMetrics / Re: Mysql's slow queries log

« on: June 28, 2010, 10:31:15 »

Is that the EXACT query? :-)

1293

Running QueueMetrics / Re: can't modify the QA for chinese language

« on: June 28, 2010, 10:30:37 »

Can you post your change you did, so it stays here as an help for future users?

1294

General Asterisk configuration / Re: Reports - Unanswered Calls

« on: June 25, 2010, 10:31:41 »

This is weird - can you post a screenshot?

1295

Running QueueMetrics / Re: Exception starting filter BalancerFilter java.lang.NoClassDefFoundError: org/ap

« on: June 25, 2010, 10:31:05 »

Yes but the error above always shows. Nothing to worry about, as it is not in QM itself.

1296

Running QueueMetrics / Re: The "Dial Button"

« on: June 25, 2010, 10:30:19 »

The fact that the agent's extension rings means we are at a good starting point
Basically what fails here is when it tries to reach an outgoing line.
You should post a CLI trace so we can detect what goes on when it tries to dial outside.

1297

Running QueueMetrics / Re: can't modify the QA for chinese language

« on: June 25, 2010, 10:26:24 »

This is the issue:

Problema DB: java.sql.SQLException: Illegal mix of collations (latin1_swedish_ci,IMPLICIT) and (utf8_general_ci,COERCIBLE) for operation '='

Basically either the table or its fields are still with encoding "latin1_swedish_ci" while you should turn it all to UTF-8.
This may apply to the general server settings as well - make sure it is UTF-8.

1298

General Asterisk configuration / Re: Requiring Call Outcome

« on: June 21, 2010, 09:57:47 »

No, but you can easily find which agents are not following the guidelines to put a status code after each call and address the issue with them.

1299

Running QueueMetrics / Re: can't modify the QA for chinese language

« on: June 18, 2010, 16:06:37 »

From what I see, most likely it's not the page having problems but the underlying MySQL instance on tables:

- qa_data
- qa_forms
- qa_forms_items

Please make sure they are all UTF-8, as per http://queuemetrics.com/faq.jsp#faq-036-internationalized-bug231

1300

Outbound and QueueMetrics / Re: Outbound Calls DUplicate

« on: June 17, 2010, 09:36:30 »

It may be related to some error on the Asterisk side - do you use the AGI script or old queueDial.agi?

1301

QueueMetrics installation / Re: USR_REPORTS User Class Key - Cannot Edit Reports

« on: June 17, 2010, 09:35:32 »

This seems strange 
I'm opening up a bug so we can check - issue #1124

1302

Outbound and QueueMetrics / Re: Collect ALL outgoing calls by Agent

« on: June 16, 2010, 09:28:38 »

You should use the extension matching - outbound route feature so you can capture all calls with a specific pattern and track that. You should decide a "default" campaign to save the calls to, if you don't want to enter it each and every time.

1303

Outbound and QueueMetrics / Re: Outbound Calls DUplicate

« on: June 15, 2010, 14:41:09 »

Does this happen EVERY time or just every once in a while?

1304

Running QueueMetrics / Re: can't modify the QA for chinese language

« on: June 15, 2010, 14:40:36 »

Thanks we track that as bug #1123

1305

General Asterisk configuration / Re: A question about QM

« on: June 15, 2010, 14:37:04 »

No, but quite complex.