Messages

166

Running QueueMetrics / Re: Agent Status Cannot be Determined

« on: October 21, 2013, 11:06:13 »

 

167

General Asterisk configuration / Re: Google Voice trunk , ELastix, and Wombat ERROR now can not log in

« on: October 21, 2013, 11:05:36 »

You have to restart WombatDialer.

168

MySQL storage and Qloaderd/Uniloader / Re: queue_log on mysql

« on: October 01, 2013, 09:25:55 »

Please check the logs for one of those calls....

169

QueueMetrics news / QueueWiz - a free Asterisk call-center simulator

« on: September 30, 2013, 13:16:33 »

Hello all,
next week it's Astricon 10 time, so we thought we'd create something that the community could like and use for free. It's a pretty effective tool if you run a call-center or plan to run one.

QueueWiz is the first free web app for interactive, quick and accurate call center sizing, cost and revenue simulation. Insert your data with the intuitive interface, measure traffic intensity, expected wait times, agents' engagement, revenue per call and per agent and even hourly margins. Save your simulation and share it via email or social media.

Completely free of charge - no string attached - try it at http://queuewiz.queuemetrics.com

170

Improving QueueMetrics / Re: Answer/Unanswered Details blank in PDF report.

« on: September 30, 2013, 13:15:10 »

That's because you use the PAGED data blocks. You need to use the old data blocks (not paged)

171

Improving QueueMetrics / Re: Reset Query Parameters does not clear all filters

« on: September 30, 2013, 13:14:40 »

We track this as bug #2044

172

General Asterisk configuration / Re: Transferred calls show extension s instead of extension number

« on: September 30, 2013, 13:13:15 »

Trying not to use a macro, just for testing what gets logged?

173

MySQL storage and Qloaderd/Uniloader / Re: queue_log on mysql

« on: September 27, 2013, 12:14:21 »

You should enter something like sql:P001|1

174

General Asterisk configuration / Re: Transferred calls show extension s instead of extension number

« on: September 27, 2013, 12:13:34 »

What does the agent enter when do do an internal transfer?

175

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 26, 2013, 09:55:03 »

The most common scenario is taht the date and time and the queue-id were typed wrong. if QM can find the audio from the GUI, it's exactly the same code that is run.

176

Running QueueMetrics / Re: Hotdesking tracking with the wrong agent code

« on: September 26, 2013, 09:50:02 »

It's almost ten years we support people having troubles with Asterisk queues so we know a trick or two...

177

General Asterisk configuration / Re: Transferred calls show extension s instead of extension number

« on: September 26, 2013, 09:48:48 »

How do you do the transfer? the issue is that QM will of course report on what is logged....

178

Running WombatDialer / Re: Caller ID

« on: September 26, 2013, 09:45:06 »

This is present in version 0.7.3

179

Running QueueMetrics / Re: Agent List mapped to Queue

« on: September 24, 2013, 10:16:54 »

Maybe this can help you - we have the XmlRpc browser that is written in PHP. Have a look at how data is processed.
See https://github.com/Loway/QueueMetricsXmlRpcBrowser

180

Running QueueMetrics / Re: Hotdesking tracking with the wrong agent code

« on: September 24, 2013, 10:15:46 »

I'd change that to

QDIALER_AGENT=SIP/${CALLERID(num)}

So that it's the SIP extension that is tracked....