2356
Running QueueMetrics / Re: Show Members in RealTime Monitoring not working
« on: August 15, 2008, 10:16:40 »
Yes that is exactly the correct setting for the job.
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2357
Running QueueMetrics / Re: How can I see when an agent is on DND?
« on: August 14, 2008, 09:36:06 »
The DND key was NOT made for ACD usage and should not be used for that (what you get is that the telephone gets called behind the scenes and andwers DND, so some time is wasted before trying a different rep).
Asterisk has a mechanism called PAUSE that is used to implement the DND in the ACD world, though if you use "real" Agent/xxx channels there is no need to set the DND while on call because Asterisk will do that for you (and you will use PAUSEs to signal general breaks from the ACD world). QM adds to that quite a powerful mechanism of pause tracking as well, so that the supervisor can see why people paused and what they did.
Asterisk has a mechanism called PAUSE that is used to implement the DND in the ACD world, though if you use "real" Agent/xxx channels there is no need to set the DND while on call because Asterisk will do that for you (and you will use PAUSEs to signal general breaks from the ACD world). QM adds to that quite a powerful mechanism of pause tracking as well, so that the supervisor can see why people paused and what they did.
2358
The tavern / MOVED: How can I see when an agent is on DND?
« on: August 14, 2008, 09:31:43 »
This topic has been moved to Running QueueMetrics.
http://forum.queuemetrics.com/index.php?topic=330.0
http://forum.queuemetrics.com/index.php?topic=330.0
2359
MySQL storage and Qloaderd/Uniloader / Re: asterisk queue_log directly to mysql
« on: August 14, 2008, 09:30:23 »
Yes the nfs mount was never a brilliant solution, that's why we developend qloaderd. Qloaderd should be good enough (it's actually being used in some very large scale distribuited CCs worldwide with no problems).
2360
Running QueueMetrics / Re: Couple questions moving from 1.3.1 to 1.4.4
« on: August 14, 2008, 09:28:05 »
I thought all Firefoxes would be alike but maybe I'm wrong. 
We filed this as bug #432 and we'll notify you here on the board when it's fixed.
We filed this as bug #432 and we'll notify you here on the board when it's fixed.
2361
Running QueueMetrics / Re: Show Members in RealTime Monitoring not working
« on: August 14, 2008, 09:25:05 »
This is strange, as the transaction is stateless. Anybody else has this problem?
2362
MySQL storage and Qloaderd/Uniloader / Re: asterisk queue_log directly to mysql
« on: August 13, 2008, 15:22:53 »
If you look at the queue_log table, it should be trivial seeing which fireld is which. On the other side, I personally do not recommend having Asterisk log directly to MySQl, because:
1. It's more likely for a networked MySQL to be down than not to be able to write lto a local file. In a sense the local file acts as a "local buffer" and "natural backup".
2. qloaderd syncs with usually one second or less of delay, so ut should not change much.
Feel free to share your experience, whether you succeed or not
1. It's more likely for a networked MySQL to be down than not to be able to write lto a local file. In a sense the local file acts as a "local buffer" and "natural backup".
2. qloaderd syncs with usually one second or less of delay, so ut should not change much.
Feel free to share your experience, whether you succeed or not
2363
Running QueueMetrics / Re: Couple questions moving from 1.3.1 to 1.4.4
« on: August 13, 2008, 15:19:49 »and again..
In console when trying to click on buttons in the Realtime page I get the following two errors over and over:
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://10.3.2.43:8080/queuemetrics/img/video.css
Line: 74
Warning: Error in parsing value for property 'cursor'. Declaration dropped.
Source File: http://10.3.2.43:8080/queuemetrics/img/video.css
Line: 259
Which browser are you using? we test on IE 6/7, Firefox, opera 8 and 9. And I've never seen that error.
2364
Running QueueMetrics / Re: Couple questions moving from 1.3.1 to 1.4.4
« on: August 13, 2008, 15:18:51 »Replying to myself...
I showed them how to change the yellow/red alerts in the queue configuration so that made them happy. Now if there was a way to default the Realtime page to just show active queues, I would be a happy camper.
Thanks!
This can be set from the property:
Code: [Select]
realtime.all_subqueues=false
2365
General Asterisk configuration / Re: Dynamic Agents and Asterisk ARA
« on: August 13, 2008, 15:16:28 »
yes this looks fixed. feel free to post other questions (better if on different threads) if you have other topics we can help you on.
2366
Scripting QueueMetrics / Re: XMLRPC Connection issues.
« on: August 12, 2008, 16:47:58 »
Likely you're missing Xerces. Try this recipe here: http://astrecipes.net/index.php?n=231
2367
General Asterisk configuration / Re: Dynamic Agents and Asterisk ARA
« on: August 12, 2008, 16:46:02 »
Can you post an example of a call taken from your queue_log file? and explain what went on during that call?
2368
Translations / Re: Looking for translators
« on: August 10, 2008, 21:21:04 »
Good, it's been checked in.
Thanks.
Thanks.
2369
Outbound and QueueMetrics / Re: Problem in outbound queue
« on: August 10, 2008, 16:25:57 »
When you're running an outbound call, if you set verbose 99 on the Asterisk CLI, what messages do you see?
2370
Scripting QueueMetrics / Re: Generating customised reports using XML RPC
« on: August 09, 2008, 16:39:47 »
No it's all documented here: http://queuemetrics.com/download/QueueMetrics_XmlRpc_v13.pdf
The exact data is the same as for the result table with the same name, so you firdt look un in QM which datasets you need, then look for their name in the docs, and then you query them.
The exact data is the same as for the result table with the same name, so you firdt look un in QM which datasets you need, then look for their name in the docs, and then you query them.