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Outbound and QueueMetrics / Does Realtime Monitoring work for outboung queues ?
« on: June 13, 2008, 13:57:02 »
Hello,
We have a callcenter with 3 queues and some campaigns (outbound queues) for each queue.
We are running Queuemetrics 1.4.3. and supervisors should be able to realtime monitor their agent's.
While they hold the correct keys and realtime monitoring is working (in inbound calls) if tried on outbound, the phone rings back,and the system says "Bye Bye"
What is the problem ? Can this be fixed ??
We have a callcenter with 3 queues and some campaigns (outbound queues) for each queue.
We are running Queuemetrics 1.4.3. and supervisors should be able to realtime monitor their agent's.
While they hold the correct keys and realtime monitoring is working (in inbound calls) if tried on outbound, the phone rings back,and the system says "Bye Bye"
What is the problem ? Can this be fixed ??