Messages

1

QueueMetrics installation / Calls ringing busy agents.

« on: February 15, 2011, 20:28:07 »

I am running Trixbox 2.8.0.4 and Queuemetrics 1.6.3.  It is a clean install and almost everything is working great...except.  Agents that are busy are getting calls when they should not.  I have looked everywhere and have not seen anyone mention this issue in the forums.  I have turned off call waiting and have also been messing with the dahdi config with no fix.  Any help would be appreciated.  Thanks

2

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 19, 2008, 18:21:22 »

I am sure I could load a different distro...but I am pretty familiar with Trixbox at this point.  When looking at the asterisk log file i am getting the following warning

WARNING[3882] app_queue.c: The device state of this queue member, Agent/402, is still 'Not in Use' when it probably should not be! Please check UPGRADE.txt for correct configuration settings.

Anybody know what this is related to?

3

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 14, 2008, 18:36:26 »

Any follow up on this topic?  I am having a similar problem where I we are dropping 10-15% of in the inbound calls and it is just dead air.  I thought that is had something to do with a FREEPBX bug (#3345 inbound CID routing fix), but updated the core and we are still having the same issue.  I love queuemetrics so far, but I really need this this issue fixed in order to keep using the product.  Any information to the topic would be greatly appreciated.

4

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: November 14, 2008, 06:30:12 »

Did anyone figure out what the issue was here?  I am having the same issue. Any help would be appreciated.

Thanks.

5

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: October 24, 2008, 01:31:53 »

Can you also let me know when the beta is ready.  I am having the same issue as above.