Messages

1

Running QueueMetrics / Call put on hold by agent

« on: July 09, 2009, 02:12:27 »

Hi,


I have been searching through the literature and forum but can't find anything regarding my problem. I need to be able to report how long an agent have put a call on hold for the duration of the call.

Thank you in advance


cedric

2

Running QueueMetrics / grade of service report ( Service level agreement )

« on: September 06, 2007, 20:44:48 »

Hi,


Is it possible to modify the Service level agreement report so it do not into account any call that is lower than a certain treshold? ( ex do not include any call that lasted less than 10 second in the stats). If you compare this report to our hold Nortel switch one, the number are quite different just because of that.


Regards,


Cedric Lambert

3

Improving QueueMetrics / Converting time in 1 single unit

« on: April 11, 2007, 06:39:35 »

Some of the report are reporting in second, other in minute. Either an option that the user cn choose for the unit they want or converting everything in second or minute will make report creation more simple.

4

Running QueueMetrics / Listening of recored monitor call – Not working

« on: April 10, 2007, 20:41:05 »

We use the audio recording of queue ( monitor ) option to record any call completed on a queue level. All the recording are on the server and if I download the file by ftp, everything is fine. However if I try to listen to it through QM under the " Detail of answered calls " reports and click on the box at the end of a line call, a pop-up window appear and if I click on the recording link ( ex http://xx.xx.xx.xx:8080/queuemetrics/qm/qm_popup_streamAudio.do?monitor/q1272-20070410-124844-1176223724.10485.gsm ) another pop-up window appear asking me to download the file qm_popup_streamAudio.do . I tested it in IE 7 and Firefox 2.0.0.3.

Any help?