Duplicate info and disapearing info on realtime page

[matts]

When on the real time page it shows duplicate info for the "Agents currently logged in" at the top of the list it shows just the Agent Description for those currently logged in and at the bottom of the list it shows agent/description for all the assigned agents logged in or not.  Setting the second agent field at the top to "Members" filters out the bottom group of agents, but it also filters out the "Calls being processed" but only for some calls, some will show whether it's set to "members" or "all" all the agents are assigned to the queues or queue groups that I'm looking at.

[QueueMetrics]

Can you post a screenshot of what it looks like?

If you set the setting to Members, all agents that are not known members will be filtered out - you can set them at the Queue configuration level.

[matts]

Here are screen shots for one of the queue's the biggest issue is when watching the "All Queues" group as it doubles the length of the the screen.  And selecting Agents = Members filters out the "Calls Being Processed" which makes it useless for the managers to be able to monitor call times.

I also noticed today that the same duplicate entries show up on the Payroll Report page.

Agents All:


Agents Members:

[QueueMetrics]

Most likely, the problem is that you have agents defined in asterisk with a full name set. Try and remove the name, so that they appear with the NUMBER in the queue_log and they should be fixed.