« previous next »
Pages: [1]

Author Topic: Campaign report  (Read 1925 times)

naocha

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Campaign report
« on: November 17, 2015, 08:15:27 »
Hello

Everything is working fine except Campaign report. When I choose correct start date and end date it does not look up any Campaign reports. It has records only for 15.11.09.   What could be the problem?


Thanks!
Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Campaign report
« Reply #1 on: November 17, 2015, 11:25:59 »
The campaign report uses the start date for the specific run, no matter when the calls were done.
Logged

naocha

  • Newbie
  • *
  • Posts: 2
  • Karma: 0
    • View Profile
Re: Campaign report
« Reply #2 on: November 17, 2015, 14:33:25 »
Calls were placed every day from 2015-11-01 to 2015-11-17.   If I choose start date 2015-11-09 it will find run, but if I choose the start date 2015-11-10 it will not find any runs, bat in the database calls are placed..

Logged

QueueMetrics

  • Loway
  • Hero Member
  • *
  • Posts: 2999
  • Karma: 39
    • View Profile
    • QueueMetrics
Re: Campaign report
« Reply #3 on: November 23, 2015, 12:16:00 »
This si because it depends on when the run was started, not when calls were placed. You can use QueueMetrics to get more in-depth analysis.
Logged
Pages: [1]
« previous next »