Messages

721

Scripting QueueMetrics / Re: XML RPC Doesn't show Location, can't filter by Agent

« on: July 01, 2011, 10:13:06 »

There is no location filter in XML-RPC at the moment, but the agent filter is expected to work
Which version of Qm is that?

722

MySQL storage and Qloaderd/Uniloader / Re: qloader 1.21?

« on: July 01, 2011, 10:11:12 »

I am checking this immediately.

723

Running QueueMetrics / Re: refresh realtime Agent page

« on: July 01, 2011, 10:10:04 »

You mean that if you change it manually it does work but defaults are not kept?

724

Running QueueMetrics / Re: Using XML-RPC to Login/Logout/Pause agents

« on: July 01, 2011, 10:09:18 »

This is not available at the moment, but I am sure it would be easy to custom-implement if you care. Please contact our Support Services for a quote.

725

Running QueueMetrics / Re: database and ui out of sync

« on: July 01, 2011, 10:08:38 »

You sure there are no issues like locked tables or full disk? QM keeps no state on the DB, so the current state is always current. Or maybe the clock has slipped?

726

Running QueueMetrics / Re: Individual Agent Reports are not working

« on: July 01, 2011, 10:07:41 »

This means that your agent does not use the correct code, so basically it finds nothing.

727

Running QueueMetrics / Re: Tracking of RINGING agents - Not Working

« on: July 01, 2011, 10:07:06 »

Not at the moment.. just ignore it.

728

Running QueueMetrics / Re: Switching between pause codes has a bug - One MUST un-pause before switching!

« on: July 01, 2011, 10:06:17 »

 

729

General Asterisk configuration / Re: Where is the agent/queue data stored?

« on: July 01, 2011, 10:05:19 »

We do not advise to read data from the DB directly, because it may change in future versions. Anyway look in the code_possibili table.

730

General Asterisk configuration / Re: "Agent is currently logged off" when local channel doesn't match agent's login

« on: July 01, 2011, 10:04:20 »

This is weird, as such extensions should be rewritten automatically.

731

General Asterisk configuration / Re: Unanswer Calls report problem

« on: July 01, 2011, 10:03:34 »

 

732

QueueMetrics installation / Re: Editing Payroll Pause Reason

« on: July 01, 2011, 10:02:59 »

It seems like there is an issue with the updater... we opened up a bug #1348.

733

QueueMetrics news / Re: QueueMetrics 1.7.1 released

« on: July 01, 2011, 10:01:58 »

We are tracking this as #1348.

734

General Asterisk configuration / Re: Asterisk 1.8 with queuemetrics

« on: June 22, 2011, 10:04:20 »

Yes you could try that.
In general agent names stay what they are unless you turn on agent rewriting taht rewrites Local/XXX@ctxt to Agent/XXX

735

General Asterisk configuration / Re: "Agent is currently logged off" when local channel doesn't match agent's login

« on: June 22, 2011, 10:03:03 »

How are your HOTDESKING and call records? there must be some difference in there.