Topics

1

MySQL storage and Qloaderd/Uniloader / Qloader + Queuemetrics cant loggin agent.

« on: June 21, 2012, 01:45:50 »

Im installing a test setup this is the scenario.

Slackware Linux running Asterisk 1.8.7.1
qloader 1.27 installed and running and uploading data correctly

Centos 5.6
Queuemetrics 12.5.1 installed via yum
modified configuration.properties
"default.queue_log_file=sql:P001"
"cluster.servers=testsrv|trix"
"cluster.testsrv.manager=tcp:queuemetrics:*****@172.XXX.XXX.XXX"

I can check Mysql Storage Information and i can see info uploaded

Partition Entries N. calls From: To: Days of data: Last heartbeat:   
P001 1 0   2012-06-20 06:02    2012-06-20 06:02  0,0 days    2012-06-20 06:02 

i can run the setup wizard and i get my queue config from asterisk, so i think manager conection is working

I log in as an agent and when i try to logon to the queue

it has a dropdown menu to select server wich is blank
agent´s code already with the agent code
and current extension where i put the extension im at.

but when i click the run button i get this error

QueueMetrics cannot send the command to the PBX.

so im stuck at this point.

Any help about this ?

2

Outbound and QueueMetrics / outbound calls not working if logged in via QM

« on: December 11, 2008, 19:08:32 »

Hi:

im implementing a queuemetrics for inbound and outbound monitor, inbound calls are working great.

With the outbound calls im having a problem, im forcing that only logged agents can call so im using the
queuedial-loggedon context.

The problem is that if the agent logs in vi the QM screen he can´t do outbound calls cause asterisk says agent-loggedoff

if they log on via the phone

[from-internal-custom]
exten => _*60[0-5],1,AgentCallBackLogin(||@from-internal)
exten => _*60[0-5],n,Hangup

it just works.

I´ve been doing some research comparing my dialplan for and the extensions_queuemetrics.conf and found this

exten => _*60[0-5],1,AgentCallBackLogin(||@from-internal)
exten => _*60[0-5],n,Hangup

exten => 20,1,Answer
exten => 20,2,NoOp( "QM: Logging on Agent/${AGENTCODE} to extension ${AGENT_EXT}@from-internal" )
exten => 20,3,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@from-internal)
exten => 20,4,Hangup

As i see i think the problem is within this line
exten => 20,3,AgentCallBackLogin(${AGENTCODE}||${AGENT_EXT}@from-internal)

wich is diferrent form this
exten => _*60[0-5],1,AgentCallBackLogin(||@from-internal)

where im not passing the ${AGENTCODE} and ${AGENT_EXT} as in the queuemetrics dialplan

Is there any way to make it work the same way ? i don want the to have to dial another code to log in cause this can add another point of failure.

Thanks in advance and great work with you software.