Pause timing

[siva.ssk7]

I need to reduce the default pause timing, for example default Lunch break timing is 30 minutes i need to edit that is there any way

[mirkox]

Hello siva.ssk7,

I'm not sure I understand; QueueMetrics doesn't have control on the pause duration, what happens exactly?

[siva.ssk7]

I need to modify the timing its predefined as Half-an-hour for Lunch break i need to reduce it as 20 minutes.

[siva.ssk7]

Or is it possible to restrict a agent to put break for 30 minutes/per day