It's two distinct pieces of information:
- the total number of calls taken is 176.
- the number of "attempts" seen in the log to ring the agent is lower. This means that the attempt logging is somewhat incomplete (attempts are not logged for every call). Anyway you care about attempts as much as they show "lost" attempts, so it's not a big problem. I think that version 1.5. should have a logic in the analyzer to assume an attempt event if it's not logged.