Messages

16

Improving QueueMetrics / news items

« on: July 14, 2012, 23:06:32 »

Hi guys.

since the new relaeses there is a news section visible.
Nice feature but ther's actualy only news for admins.

Is there a way to connect it to a rss file or so, to push (corporate)news to agents, supervisors on the frontpage

Ron

17

Improving QueueMetrics / Re: click2dial

« on: June 16, 2012, 01:41:39 »

Hi QM.

True, but for agent's it's more easy (and faster) to have clickable hyperlinks.

By the way. Is there a way to use the dialbutton on the agentpage when in Pause status with type 'outbound' ?
Why, because you have to dial out when doing outbound shifts.

I have agents doing in- and outbound during the day , like blending.
They are not aloud to change the skillsets (queuemember) themself.
So during the inboundshift the hit the Unpause button to receive calls, but when the callvolumes are down the have to do outbound.
They set the Pause status to Outbound, but that disables the dial button.
How can i make it work?


Ron

18

Improving QueueMetrics / Re: click2dial

« on: May 28, 2012, 22:15:10 »

Yes exactly.
Or something like selecting a phonenumber on a webpage, richtclick contextmenu and start a dialog screen like clicking on the QM dialbutton.
Something like this: http://www.oak-wood.co.uk/tbdialout/

Ron

19

Improving QueueMetrics / click2dial

« on: May 27, 2012, 11:49:38 »

Hi.

Is there a way to make QM react on something like the old fashioned callto://123456?
We use a custom build CRM screen and simply would like to be able to click a button next to a telephonenumber field, set the agent in a pause status (outbound) so he can't get inbound calls and dial the number which is connected to the button.

Ever thought about such option?
Or can you provide an (simple) alternative .

Ron

20

Translations / Dutch translation

« on: March 11, 2012, 18:59:47 »

Hi.

Did the translations but found out that there is a lot of text in the 'settings' section, that can't be translated because they are not in the list.
Is there a reason for not translating it?

Changed all the 'pause' into 'status' because it is more then just a pause.

Ron

21

Scripting QueueMetrics / Re: Wallboard Example script

« on: February 24, 2012, 22:50:54 »

Tried the script and run into an error saying  'Undefined index 'All selected' line 87 etc...

    // Get the waiting calls and number of agents for these queues
    $waitqueue = $queue['All selected']['waiting'];
    $nagents = $queue['All selected']['nagents'];
    $ragents = $queue['All selected']['ragents'];
 
Looks like it don't understand  'All selected'

Someone ever find the solution?
 
Ron