QueueMetrics professional call center suite for the Asterisk PBX
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limit selection list for outbound queues in agent panel
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Topic: limit selection list for outbound queues in agent panel (Read 2747 times)
sbingram
Newbie
Posts: 3
Karma: 0
limit selection list for outbound queues in agent panel
«
on:
April 01, 2014, 20:01:32 »
When making an outbound call via the agent panel, all outbound queues are listed regardless whether the agent is assigned to those queues or not. Is there a way to limit the list to only those outbound queues that the agent is assigned to?
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mirkox
Full Member
Posts: 231
Karma: 4
Re: limit selection list for outbound queues in agent panel
«
Reply #1 on:
April 02, 2014, 09:34:04 »
Hello,
you can assign a custom security key to each queue.
The queue will be visible only to the agents that have that key in their security keys.
Kind Regards
Mirko
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Kasawayakyo
Newbie
Posts: 2
Karma: 0
Re: limit selection list for outbound queues in agent panel
«
Reply #2 on:
June 29, 2015, 10:08:51 »
You can take out an object or purpose of use
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QueueMetrics forum
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limit selection list for outbound queues in agent panel