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Author Topic: No Reports on "Unanswered Call"  (Read 2464 times)

vinod

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No Reports on "Unanswered Call"
« on: January 08, 2009, 14:35:32 »
Hi

I have successfully tested the queues working.

I'm able to get reports for Answered calls, but cannot get reports for unanswered calls.

Please somebody advice me on doing this.

Your help is much appreciated

Many Thanks
Vinod
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QueueMetrics

  • Loway
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Re: No Reports on "Unanswered Call"
« Reply #1 on: January 09, 2009, 09:57:06 »
Are you filtering by agent? can you post a screenshot?
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