Topics

1

Improving QueueMetrics / Suggestion for new wallboard feature

« on: August 25, 2017, 21:05:49 »

I really enjoy the new wallboard feature.  One suggestion I would ask for is to make the Circular panels able to filter by the individual queues that compose a queue group.  An example would be if you had a General CS and Tech support queue and you monitor them together with a queue group named CS Queues.  When I pull up CS Queues in a wallboard instead of seeing the number of waiting calls as a total across the entire CS Queues group I wish I could instead add two Circular panels, one monitoring General CS and the other Tech support so I can see their waiting calls individually.

Thanks

2

Running QueueMetrics / XML-RPC stopped working after update?

« on: August 18, 2016, 17:49:57 »

I just updated to queuemetrics-15.10.6-20 from 15.02 and all my XML-RPC scripts stopped working.  All I did was yum update, nothing else.

I receive this -- Fault Code: 2 Fault Reason: Invalid return payload: enable debugging to examine incoming payload

Debug doesn't really tell me anything:

---SENT---
POST /queuemetrics/xmlrpc.do HTTP/1.0
User-Agent: PEAR XML_RPC
Host: 10.32.24.32
Content-Type: text/xml
Content-Length: 661

QM.realtime
8001|8003|
robot
robot

RealtimeDO.RTCallsBeingProc
RealtimeDO.RTAgentsLoggedIn
RealtimeDO.RTRiassunto

---END---
---GOT---
HTTP/1.1 200 OK
Server: Apache-Coyote/1.1
Set-Cookie: JSESSIONID=6D30C3D7EA983C3F3C2980AE0E7BB6F7; Path=/queuemetrics
Content-Type: text/xml;charset=UTF-8
Content-Length: 1
Date: Thu, 18 Aug 2016 15:49:16 GMT
Connection: close


Any ideas? Thank you

3

Running QueueMetrics / QM 15.02 bug fix questions

« on: February 27, 2015, 19:56:34 »

Wasn't sure where to post this, but could you go into more detail about these two bugs:

#2438 QueueMetrics permits duplicated fields.
#2378 Call monitor from realtime is not enabled.

And exactly what they did or fixed?  It is hard to decipher from just that note and i can't find any where public I can look up the ticket numbers.

Thanks,

Mike

4

Running QueueMetrics / Recent slowness when pulling up call details

« on: December 17, 2014, 21:19:05 »

I noticed that in the last month when clicking on the magnify glass on any call to get call details it is now taking about 5 seconds on average for this window to load, in the past it was maybe 1 second max, not sure what could have happened lately to cause this slowness.  We have about 11 months worth of usage with Queuemetrics.  Queuemetrics service has been restarted in the last couple days, so I know it isn't related to that.  Any ideas?

Thanks,

Mike

5

Scripting QueueMetrics / Dynamic block help

« on: April 12, 2014, 16:56:45 »

I've created a few reports/wallboards that are external to Queuemetrics, but I would really like to also start using dynamic blocks as well.  The docs in xml-rpc state "QueueMetrics will call the external server and provide it with the parameters of the current report." Then I return the values I want, I get that.  What I am missing is exactly how I get Queuemetrics to call the "external server" in the first place, and additional details such as how do I specify exactly which report is the one that is going to be modified with the external data?  Any help you can give would be appreciated.
 

6

Running QueueMetrics / What exactly does Force All do on Leave Q

« on: April 12, 2014, 16:07:38 »

The check box that says Force All, I can't seem to find it's meaning anywhere.  I don't really see a difference when it is check or unchecked so just wondering what its purpose is?

Thanks!

7

Improving QueueMetrics / Auto refresh to all reports

« on: February 13, 2014, 14:57:29 »

It could be a useful feature to add a way to auto refresh any report sort of how realtime monitoring is done.

Example could be a report that is ran first thing in the morning that shows total calls answered for the day and total abandoned for the day.  A call center manager or supervisor could run this report in the morning, set a refresh for X amount of seconds/minutes then just leave that tab open in their browser and refer back to it as needed without having to rerun the report manually all day.

Could even be an option when running custom report to make it an auto refresh report maybe