586
Running QueueMetrics / Re: QA show ???
« on: January 18, 2012, 18:10:54 »
Not sure I understand?
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587
Running QueueMetrics / Re: Garbage at the end of all auto emailed reports
« on: January 18, 2012, 18:10:13 »
Is the HTML correct or is it an issue with the PDF printer?
588
Running QueueMetrics / Re: queuemetrics will eat all the cpus after a long running
« on: January 18, 2012, 18:09:13 »
Taking a thread dump is the only way to know what's actually going on.
Most likely, you are sending QM too many requests (or it's too slow to fetch data to process them, but it's the same thing) so it lags behind. Try avoiding having too many realtime screens open.
Most likely, you are sending QM too many requests (or it's too slow to fetch data to process them, but it's the same thing) so it lags behind. Try avoiding having too many realtime screens open.
589
Running QueueMetrics / Re: ivr info
« on: January 18, 2012, 18:07:00 »
The iVR INFO goes only to the first queue.
590
Running QueueMetrics / Re: QA problem?
« on: January 18, 2012, 18:06:32 »
No because that's the same call.
591
Running QueueMetrics / Re: Stints/Wait Time not counted correctly for multi stint calls
« on: January 18, 2012, 18:05:45 »
This is bug #1535
592
Running QueueMetrics / Re: Stints/Wait Time not counted correctly for multi stint calls
« on: January 18, 2012, 18:04:36 »
I think this is caused by an incorrect order of filtering - we have opened a bug and will notify you when ready.
593
General Asterisk configuration / Re: Asterisk 1.8 does not write queue_log to file
« on: January 18, 2012, 18:03:23 »
Thanks! I am closing this topic.
594
General Asterisk configuration / Re: FreePBX 2.9 + Asterisk 1.8.8 + Hotdesking (devicesandusers) Auto Rewrite (works)
« on: January 18, 2012, 18:02:40 »
Jeez! this is radical 
595
QueueMetrics installation / Re: [RESOLVED] Tomcat6 This account is currently not available
« on: January 18, 2012, 18:00:54 »
596
QueueMetrics installation / Re: [RESOLVED] REMOVE license link from agent portal
« on: January 18, 2012, 18:00:28 »
This is not exactly something we like 
597
QueueMetrics installation / Re: [RESOLVED] Agent can't log into queue
« on: January 18, 2012, 17:59:17 »
Where is the guide missing? we'd love to fix it.
598
QueueMetrics installation / Re: realtime queue_log and database name
« on: January 18, 2012, 17:58:41 »
That is the *.table attribute of the table definition - see http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s18.html#_using_the_asterisk_realtime_queuelog_subsystem
599
QueueMetrics installation / Re: Auto Login agents
« on: January 18, 2012, 17:56:03 »
This is not possible at the moment.... 
600
QueueMetrics installation / Re: Wallboard
« on: January 18, 2012, 17:54:47 »
See this FAQ first: http://queuemetrics.com/faq.jsp#faq-057-rt_not_working
Most likely the wallboard is set fine but something else isn't.
Most likely the wallboard is set fine but something else isn't.