QueueMetrics Asterisk callcenter suite 17.06 introduces brand new functionalities and reports.
The Talk time per hour report breaks down all the agents' talk times in one-hour long timeslots.
The information is grouped by agent, so you can keep track of how many minutes or hours of conversation your agents are having daily, across a given period of time.
Discover QueueMetrics 17.06 today with a trial or webinar!
Download or upgrade here
https://www.queuemetrics.com/download.jsp?lid=U022
