Active Directory is a directory service developed by Microsoft for Windows domain networks. It is based on the LDAP protocol and is widely used to provide centralized management of users in large organizations.
Using Active Directory or solutions based on LDAP you can manage all users across all services and computers not needing to manage credentials or access for each user in every application you run.
QueueMetrics call center monitoring suite can integrate with Active Directory and any other LDAP server by leveraging its LDAP APIs to verify user credentials.
Learn how:
https://www.queuemetrics.com/blog/2021/10/20/Active-Directory-Domain-Integration/?lid=U303
