Topics

1

Improving QueueMetrics / SLA per period. Example, per day, per hour.

« on: June 14, 2008, 04:47:42 »

Will be great to have a SLA Distribution report.

I need to compare our SLA in a day basis, week, and month in order to take actions to improve it. Will be nice to have that also per hour.

Example:

DATE                SLA 10s     SLA 20s
2008-06-13      83%          88%
2008-06-14      87%          91%
2008-06-15      90%          93%
SUMARY            88%          90%

HOUR                SLA 10s     SLA 20s
08:00                83%          88%
09:00                90%          93%
10:00                87%          91%