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Messages - emel_punk

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61
Outbound and QueueMetrics / Re: Outbound mixed up
« on: July 07, 2009, 17:13:36 »
Ohh yes, im using  for predictive calls agentlogin and for outbound calls i used  agentcallbacklogin, and... im gonna try to do add queue member, and tell us what was all about  :-\

62
Outbound and QueueMetrics / Outbound mixed up
« on: July 03, 2009, 23:35:44 »
Hi
i recently got this problem,  i got outbound queues  and inbound queues,  and agents especificlly for every queues.
i mean

i got 5 agents for receive calls on inbound queue 500, and 10 agents to make outbound calls on  queue 600. when i try to do live monitor  on queue 500 it show me my agents logged ond 500 queues, but when i see my outbound call 600, it show me agents from 500 as logged in and the agents form 600.

and i create another queue for outbound 700,  and this now it show in me agensts from 600 700 and 500



any ideas???  ???


thanks

ohh i  forgot, im using a  predictive for queue on some calls on queue

63
Outbound and QueueMetrics / Re: some outbound calls keep showing even on hang up
« on: June 11, 2009, 19:18:10 »
Mmm I think nobody has it  :'( what can i do?

64
Outbound and QueueMetrics / some outbound calls keep showing even on hang up
« on: June 10, 2009, 00:25:22 »
HI i recently found this with my servers:

when i dial on some especific type of numbers, my pstn hangs up. dont know why maybe is an unknown number or is not in use. anyway this is the log of asterisk full


 == Begin MixMonitor Recording Local/2801889@queuedial-5c2a,2
    -- Executing [2801889@queuedial:12] Goto("Local/2801889@queuedial-5c2a,2", "qm-queuedial|s|1") in new stack
    -- Goto (qm-queuedial,s,1)
    -- Executing [s@qm-queuedial:1] NoOp("Local/2801889@queuedial-5c2a,2", "Outbound call -> A:Agent/100 N:2801889 Q:350 Ch:sip/telmex01/2801889") in new stack
    -- Executing [s@qm-queuedial:2] Set("Local/2801889@queuedial-5c2a,2", "CDR(accountcode)=QDIALAGI") in new stack
    -- Executing [s@qm-queuedial:3] Set("Local/2801889@queuedial-5c2a,2", "ST=1244585196") in new stack
    -- Executing [s@qm-queuedial:4] Set("Local/2801889@queuedial-5c2a,2", "GM=QDV-Agent/100") in new stack
    -- Executing [s@qm-queuedial:5] Set("Local/2801889@queuedial-5c2a,2", "GLOBAL(QDV-Agent/100)=U") in new stack
  == Setting global variable 'QDV-Agent/100' to 'U'
    -- Executing [s@qm-queuedial:6] Set("Local/2801889@queuedial-5c2a,2", "GLOBAL(QDV-Agent/100ans)=0") in new stack
  == Setting global variable 'QDV-Agent/100ans' to '0'
    -- Executing [s@qm-queuedial:7] NoOp("Local/2801889@queuedial-5c2a,2", "======> qm Ini 1|1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889") in new stack
    -- Executing [s@qm-queuedial:8] Macro("Local/2801889@queuedial-5c2a,2", "queuelog|1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/2801889@queuedial-5c2a,2", "350|1244585196.11958|Agent/100|CALLOUTBOUND|-|2801889|") in new stack
    -- Executing [s@qm-queuedial:9] Dial("Local/2801889@queuedial-5c2a,2", "sip/telmex01/2801889|30|gM(queuedial-answer^1244585196.11958^QDV-Agent/100^350^Agent/100^1244585196)") in new stack
    -- Called telmex01/2801889
    -- Got SIP response 500 "Internal Server Error" back from 10.8.12.137
    -- SIP/telmex01-094f6db0 is circuit-busy
  == Everyone is busy/congested at this time (1:0/1/0)
    -- Executing [s@qm-queuedial:10] Set("Local/2801889@queuedial-5c2a,2", "CAUSECOMPLETE=") in new stack
  == Auto fallthrough, channel 'Local/2801889@queuedial-5c2a,2' status is 'CONGESTION'
    -- Local/2801889@queuedial-5c2a,1 is circuit-busy
  == Everyone is busy/congested at this time (1:0/1/0)
    -- Executing [s@macro-dialout-trunk:27] Goto("SIP/101-093a5008", "s-CONGESTION|1") in new stack
    -- Executing [h@qm-queuedial:1] NoOp("Local/2801889@queuedial-5c2a,2", " "Call exiting: status U answered at: 0 DS: CONGESTION"  ") in new stack
    -- Executing [h@qm-queuedial:2] Goto("Local/2801889@queuedial-5c2a,2", "case-U") in new stack
    -- Goto (qm-queuedial,h,4)
    -- Executing [h@qm-queuedial:4] Set("Local/2801889@queuedial-5c2a,2", "WT=0") in new stack
    -- Executing [h@qm-queuedial:5] NoOp("Local/2801889@queuedial-5c2a,2", "=====> QM Hangup 1|1244585196|1244585196.11958|350|Agent/100|ABANDON|1|1|0") in new stack
    -- Goto (macro-dialout-trunk,s-CONGESTION,1)
    -- Executing [s-CONGESTION@macro-dialout-trunk:1] GotoIf("SIP/101-093a5008", "1?noreport") in new stack
    -- Goto (macro-dialout-trunk,s-CONGESTION,3)
    -- Executing [s-CONGESTION@macro-dialout-trunk:3] NoOp("SIP/101-093a5008", "TRUNK Dial failed due to CONGESTION - failing through to other trunks") in new stack
    -- Executing [h@qm-queuedial:6] Macro("Local/2801889@queuedial-5c2a,2", "queuelog|1244585196|1244585196.11958|350|Agent/100|ABANDON|1|1|0") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/2801889@queuedial-5c2a,2", "350|1244585196.11958|Agent/100|ABANDON|1|1|0") in new stack
    -- Executing [s@qm-queuedial:7] NoOp("Local/2801889@queuedial-5c2a,2", "======> qm Ini 1|1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889") in new stack
    -- Executing [s@qm-queuedial:8] Macro("Local/2801889@queuedial-5c2a,2", "queuelog|1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889") in new stack
    -- Executing [s@macro-queuelog:1] QueueLog("Local/2801889@queuedial-5c2a,2", "350|1244585196.11958|Agent/100|CALLOUTBOUND|-|2801889|") in new stack
    -- Executing [s@qm-queuedial:9] Dial("Local/2801889@queuedial-5c2a,2", "sip/telmex01/2801889|30|gM(queuedial-answer^1244585196.11958^QDV-Agent/100^350^Agent/100^1244585196)") in new stack
    -- Called telmex01/2801889
  == Spawn extension (qm-queuedial, s, 9) exited non-zero on 'Local/2801889@queuedial-5c2a,2'
  == End MixMonitor Recording Local/2801889@queuedial-5c2a,2
    -- Executing [2801889@from-internal:5] Macro("SIP/101-093a5008", "outisbusy|") in new stack
    -- Executing [s@macro-outisbusy:1] Playback("SIP/101-093a5008", "all-circuits-busy-now|noanswer") in new stack
    -- Executing [s@macro-outisbusy:2] Playback("SIP/101-093a5008", "pls-try-call-later|noanswer") in new stack
    -- Executing [s@macro-outisbusy:3] Macro("SIP/101-093a5008", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] ResetCDR("SIP/101-093a5008", "w") in new stack
    -- Executing [s@macro-hangupcall:2] NoCDR("SIP/101-093a5008", "") in new stack
    -- Executing [s@macro-hangupcall:3] GotoIf("SIP/101-093a5008", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,6)
    -- Executing [s@macro-hangupcall:6] GotoIf("SIP/101-093a5008", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] GotoIf("SIP/101-093a5008", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,11)
    -- Executing [s@macro-hangupcall:11] Hangup("SIP/101-093a5008", "") in new stack
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/101-093a5008' in macro 'hangupcall'
  == Spawn extension (macro-outisbusy, s, 3) exited non-zero on 'SIP/101-093a5008' in macro 'outisbusy'
  == Spawn extension (from-internal, 2801889, 5) exited non-zero on 'SIP/101-093a5008'
    -- Executing [h@from-internal:1] Macro("SIP/101-093a5008", "hangupcall") in new stack
    -- Executing [s@macro-hangupcall:1] ResetCDR("SIP/101-093a5008", "w") in new stack
    -- Executing [s@macro-hangupcall:2] NoCDR("SIP/101-093a5008", "") in new stack
    -- Executing [s@macro-hangupcall:3] GotoIf("SIP/101-093a5008", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,6)
    -- Executing [s@macro-hangupcall:6] GotoIf("SIP/101-093a5008", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] GotoIf("SIP/101-093a5008", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,11)
    -- Executing [s@macro-hangupcall:11] Hangup("SIP/101-093a5008", "") in new stack
  == Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/101-093a5008' in macro 'hangupcall'
  == Spawn extension (from-internal, h, 1) exited non-zero on 'SIP/101-093a5008'


and on queue_log

1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889|
1244585196|1244585196.11958|350|Agent/100|ABANDON|1|1|0
1244585196|1244585196.11958|350|Agent/100|CALLOUTBOUND|-|2801889|


but on my realtime monitor these kind of calls it show as a waiting call untils past arround 15 minuts or more then dissaper..... >:(


any ideas?

65
Outbound and QueueMetrics / listen spy calls on cell or on PSTN phone
« on: May 06, 2009, 17:05:33 »
HI
someone told me tree days before, that if when im going to spy a call wheter inbound or outbound on QM this request can be send to  an especific numbre not only an extension: for example.. a client want to listen this call on his cellphone or at his house without having to log on his iax extension ?

can this  could be possible ?


Thanks !!   ;)

66
General Asterisk configuration / Instant messenger address??
« on: April 22, 2009, 23:06:56 »
HI
i dont know if this is the correct forum to this question sorry if its not, anyway my question is , i see there is an option in Agent Detail  about IM Instant messenger address... and read about that and XMPP  and jabber , i got jabber server installed.

What should i do for start chat with agents with this option? ???

67
Outbound and QueueMetrics / Re: outboun calls
« on: April 17, 2009, 15:28:55 »
Well i have to  modify extensions  11 and 14 to they work as in inbound or outbound  and finally it working  :-*

exten => 11,n,set(foo1=${DB(Agents/${QM_AGENT_CODE:6})})
exten => 11,n,ChanSpy(SIP/${foo1:0:3})
exten => 11,n,hangup

THANKS FOR ALL THE SUPPORT !!  :D ;D ;)

68
Outbound and QueueMetrics / Re: outboun calls
« on: April 14, 2009, 17:13:12 »
check out

callfile.monitoring.enabled=true
callfile.monitoring.channel=Local/$EM@from-internal/n
callfile.monitoring.extension=11
callfile.monitoring.context=queuemetrics

callfile.outmonitoring.enabled=true
callfile.outmonitoring.channel=Local/$EM@from-internal/n
callfile.outmonitoring.extension=14
callfile.outmonitoring.context=queuemetrics


now ist working on realtime the spy agent call but check this out its using extension 11 instead of using 14 for outbound call



Called 110
    -- SIP/110-09e1a448 is ringing
    -- SIP/110-09e1a448 answered Local/110@from-internal-cad5,2
       > Channel Local/110@from-internal-cad5,1 was answered.
  == Manager 'admin' logged off from 127.0.0.1
    -- Executing [11@queuemetrics:1] Answer("Local/110@from-internal-cad5,1", "") in new stack
    -- Executing [11@queuemetrics:2] NoOp("Local/110@from-internal-cad5,1", " "QM_AGENT_CODE: agent/1010" ") in new stack
    -- Executing [11@queuemetrics:3] NoOp("Local/110@from-internal-cad5,1", " "QM_EXT_MONITOR: 110" ") in new stack
    -- Executing [11@queuemetrics:4] NoOp("Local/110@from-internal-cad5,1", " "QM_AGENT_EXT: -" ") in new stack
    -- Executing [11@queuemetrics:5] ChanSpy("Local/110@from-internal-cad5,1", "agent/1010") in new stack
    -- <Local/110@from-internal-cad5,1> Playing 'beep' (language 'en')


:(

69
Outbound and QueueMetrics / Re: outboun calls
« on: April 13, 2009, 15:32:18 »
im talking about the file generated at /var/spool/asterisk/outgoing
the file that does make the call to extension 11 or 14 on queuemetrics and  can spy channels.
sometimes i have to wait a minutes or even more to recive the call from the extension i want to spy. ???

70
Outbound and QueueMetrics / Re: outboun calls
« on: April 07, 2009, 00:18:17 »
emmm what else should i do ???
 :o

71
Outbound and QueueMetrics / Re: outboun calls
« on: March 30, 2009, 18:51:52 »
so now the files are been generated the call but some times it waits arround 15 seconds or more.. even to much waiting...

the file stays there for half and hour  :'(

72
Outbound and QueueMetrics / Re: outboun calls
« on: March 27, 2009, 04:19:50 »
i found this one.....

cluster.aleph.manager=tcp:dial:12345@10.10.3.5
cluster.aleph.queuelog=sql:P001
cluster.aleph.monitored_calls=z:/qm_streamcall/server_aleph
cluster.aleph.callfilesdir=
cluster.aleph.audioRpcServer=
cluster.aleph.agentSecurityKey=

cluster.trix.manager=tcp:admin:amp111@127.0.0.1
cluster.trix.queuelog=sql:P002
cluster.trix.monitored_calls=z:/qm_streamcall/server_trix
cluster.trix.callfilesdir=
cluster.trix.audioRpcServer=
cluster.trix.agentSecurityKey=


the second part  it match with  manager.conf



73
Outbound and QueueMetrics / Re: outboun calls
« on: March 25, 2009, 13:48:08 »
yes indeed,  those files are for inbound... actually inbound or outbound its not working and  i got QM 1.5.1 and asterisk 1.4  :'( ....


and about using direct TCP connection, how i do that?

74
Outbound and QueueMetrics / Re: outboun calls
« on: March 25, 2009, 00:57:14 »
ohh i find out another  thing.. these files on /var/spool/asterisk/outgoing are being generated with root   privileges.. so if i  change manually to asterisk file is read it by asterisk... ??? on asterisk 1.4

75
Outbound and QueueMetrics / Re: outboun calls
« on: March 24, 2009, 21:49:59 »
I recently saw that   when i try to monitor Qm genereates a file on /var/spool/asterisk/outgoing  for every  call i try to spy, but all the files gets stucks on this folder.... i compare with some files generated by the Qm from another machine  that generated this files and  offcourse this machine do well the Spychan...here is the files:

file generated by QM not doing monitor now(spy)

Channel: Local/110@from-internal/n
MaxRetries: 0
RetryTime: 60
WaitTime: 30
Context: queuemetrics
Extension: 11
Priority: 1
SetVar: QM_AGENT_CODE=agent/1010
SetVar: QM_CALLERID=110
SetVar: QM_EXT_MONITOR=110
SetVar: QM_QUEUE=500
SetVar: QM_QUEUE_URL=
SetVar: QM_AGENT_EXT=-


file generated by QM doing monitor now(spy)

Channel: Local/10000@from-internal/n
MaxRetries: 0
RetryTime: 60
WaitTime: 30
Context: queuemetrics
Extension: 11
Priority: 1
SetVar: QM_AGENT_CODE=agent/8073
SetVar: QM_CALLERID=22870412
SetVar: QM_EXT_MONITOR=10000
SetVar: QM_QUEUE=8007
SetVar: QM_QUEUE_URL=
SetVar: QM_AGENT_EXT=-
StartRetry: 3867 1 (1237926412)
~
 :'(

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