Topics

1

Improving QueueMetrics / Agent Coaching or Asterisk whisper

« on: April 19, 2011, 19:06:08 »

It would be nice if this were in the gui on the Realtime page.

2

Running QueueMetrics / No live monitoring icon

« on: April 19, 2011, 07:34:58 »

I have a fresh demo install, and using the demoadmin account (or other accounts) am unable to listen to a live call.

When I go to a call on the Realtime page and move my mouse over the wizard wand, I only see QA, and the scissor icons.

I have double checked that the demoadmin has the MON_AUDIO key.

I can download the recording after the call has been completed on the QA page. Also on this page (queuemetrics/qa/popup_qa_grade_ajx.jsp ), I see a little triangle to play a call, and what looks like a "repeat" icon, these do no seem to do anything, when I press play, the clock starts moving, but it plays no audio.

I was thinking this uses an AMI connection, so here are my config.properties settings:

Code: [Select]

callfile.dir=tcp:admin:amp111@127.0.0.1


3

Running QueueMetrics / Reports not updating

« on: April 15, 2011, 18:27:30 »

I am having a problem getting reports to update, this is just a demo system, and I have qloader setup.

Under the agent logon it shows several calls processed yesterday, and 3 for today.

But if I login as admin and select the Q, and run the Quick Activity report for today, it shows 0 calls processed, when I open the report for yesterday, it shows the correct calls.

I restarted services, and checked the qloaderd.log:

Code: [Select]

|Fri Apr 15 08:24:13 2011|Heart is still beating... Imported: 53 lines.
 |Fri Apr 15 08:39:14 2011|Heart is still beating... Imported: 53 lines.
 |Fri Apr 15 09:17:09 2011|QueueMetrics MySQL loader - $Revision: 1.19 $
 |Fri Apr 15 09:17:09 2011|Partition P001 - PID 6927 - TZ offset: 0 s. - Heartbeat after 900 s.
 |Fri Apr 15 09:17:09 2011|Now connecting to DB queuemetrics on localhost as user queuemetrics with password javadude
 |Fri Apr 15 09:17:09 2011|Ignoring all timestamps below 1302883639
 |Fri Apr 15 09:17:09 2011|Skipped 100 lines so far...

and Queue_log:

Code: [Select]

1302883305|1302883305.88|162|SIP/105|ADDMEMBER|
1302883322|1302883235.76|162|SIP/105|RINGNOANSWER|15000
1302883343|1302883235.76|162|SIP/105|RINGNOANSWER|15000
1302883364|1302883235.76|162|SIP/105|RINGNOANSWER|15000
1302883385|1302883235.76|162|SIP/105|CONNECT|149|1302883376.92|8
1302883409|1302883235.76|162|SIP/105|COMPLETEAGENT|149|24|1
1302883427|1302883426.93|160|NONE|ENTERQUEUE||103|1
1302883428|1302883426.93|160|NONE|ABANDON|1|1|1
1302883431|1302883431.95|162|NONE|ENTERQUEUE||103|1
1302883434|1302883431.95|162|SIP/105|CONNECT|3|1302883431.96|2


4

Improving QueueMetrics / Auto-generate user+agent accounts in 1 step.

« on: April 14, 2011, 18:31:53 »

When creating a new agent, it would be nice to have a check box at the bottom that says "Auto-create user account" so that we dont have to then go to Cfg-Users and do the same process twice.

5

Lost licences / Temp license never received

« on: February 18, 2010, 00:34:44 »

I requested a temp license, got an immediate response that I would get one in 48 hours, but never received a license.

6

Running QueueMetrics / Skills based routing with dynamic agents

« on: February 06, 2010, 03:11:57 »

I am deploying a new pbx, and the clients previous pbx had skills based ACDs, you could assign an agent any number to set their skill level.

I know in Asterisk there is the penalty field, but isnt this for static agents only - my agents need to be able to login in shifts.

I see in Queuemetrics theres Main, Wrap and Spill, but I was hoping for more skill levels than this - does anyone have any work arounds? At least a 1-10 range would be nice.