Hello
Some client ask me about why when he needs to see distrbution of the calls per day and per agents, in the section
Agent availability (for all the queues they are member of)
Level Agent Time On pause Billable Non bill. ...
Main Milena Flechas 3:33:17 51:54 51:54 0:00 14.2%
Main Paola Lopez 2:24:53 28:43 28:43 0:00 9.7%
and the problem is that BILIABLE must be the TIME minus ON PAUSE but actually BILLIABLE it is the same as On PAUSE...
how can i fix that??
