Companies from many different markets worldwide are struggling during this crisis, but callcenter industry is experiencing a continuos growth.
With the ability for agents and supervisors to work directly from home, contact centers can continue their business without service interruption, seeing a great return on investment.
QueueMetrics, with its integrated agent page, customizable wallboards, realtime monitoring tools, deep reporting system and even WebRTC soft-phone, is the best way to go in this situation.
Discover how in this new article:
https://www.queuemetrics.com/blog/2020/04/15/call-center-remote-working-covid19/?lid=U170QueueMetrics software is available on premise or as a cloud hosted service for FreePBX, Yeastar S PBX, Grandstream, Issabel, FusionPBX and many other Asterisk distros.
