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Messages - QueueMetrics

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1126
QueueMetrics installation / Re: How to configure VNC viewing?
« on: October 14, 2010, 09:19:11 »
Quote from: torontob on October 13, 2010, 17:21:09
Thanks for that. The URL comes out as:

http//192.168.10.82:5800

Without the ":" so it won't browse.

Now, I was under the impression that this loads within QueueMetrics portal so just to give it a nice look and also leave the admin all other features but it's simply opening a browser to browse to VNC Java.

Are there any more features to this that I can through to the client using VNC Ultra for example or this is it?

Also, how to fix that above missing ":" ?

Thanks


Why is there a missing ":"? if look at our Demo System, you'll see how we open up an URL on an entirely different server.

1127
QueueMetrics installation / Re: Queuemetrics Upgrade Windows
« on: October 13, 2010, 10:16:15 »
Is this problem fixed>?

1128
QueueMetrics installation / Re: How to configure VNC viewing?
« on: October 13, 2010, 10:15:53 »
It should be http://HTTP://1.2.3.4:5800 not 1.2.3.4, as explained on the guide.
 

1129
QueueMetrics installation / Re: QM on Elastix 2.0 Install Error: Bad ELF Interpreter
« on: October 12, 2010, 14:58:24 »
No it is not yet updated.

1130
QueueMetrics installation / Re: QM 1.6 and realtime queue_log
« on: October 12, 2010, 14:57:43 »
It looks correct to me, but I have never actually tried.

1131
QueueMetrics installation / Re: Queuemetrics Upgrade Windows
« on: October 11, 2010, 09:14:14 »
Section 2.5 of the User Manual applies in both cases.....

1132
Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor
« on: October 08, 2010, 12:41:03 »
You can do it completely w/o affecting Asterisk but just QM.

1133
Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor
« on: October 06, 2010, 11:01:38 »
And if you set it to e.g. one minute, do you see agents disappear every minute?

1134
Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup
« on: October 04, 2010, 10:25:38 »
It should be enough if you log off agents and on again.

1135
Running QueueMetrics / Re: What is a Timeout(voicemail) call under "Unans." tab in Queuemetrics?
« on: October 04, 2010, 10:25:02 »
We write Timeout (vocemail) because it is often used for voicemail. We don't imply there is a voicemail! ;)

The Timeout is set in the queue configuration in Asterisk.

1136
QueueMetrics installation / Re: Queuemetrics Upgrade Windows
« on: October 04, 2010, 10:23:45 »
You should perform a manual upgrade - see here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s02.html#_updating_from_a_previous_version_of_queuemetrics


This is general information on Windows: http://queuemetrics.com/manuals/QM_Windows-chunked/


1137
QueueMetrics installation / Re: Ivr Selection
« on: October 01, 2010, 09:31:19 »
Hi Tiago, this is already fixed - we will release version 1.6.2.0 next week.

1138
QueueMetrics installation / Re: QM 1.6 and realtime queue_log
« on: October 01, 2010, 09:30:26 »
Yes absolutely - see here: http://queuemetrics.com/manuals/QM_UserManual-chunked/ar01s16.html#_using_asterisk_realtime_queuelog_subsystem


1139
Running QueueMetrics / Re: Is there a way for both: subqueues and URL popup
« on: October 01, 2010, 09:29:15 »
Is the subqueue identified by name in the Agent's page?

1140
Running QueueMetrics / Re: Agents dissapear out of the Realtime monitor
« on: October 01, 2010, 09:28:11 »
So the parameter is the one you post..... are you sure there are no mis-spellings?

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