realtime agents (rather then dynamic)

[qmax]

We want to use not dynamic, but realtime agents.
Such agents assigned to queues through updating queue_members table, configured in extconfig.conf:
queue_members => mysql,database,table
Agents then do login using AgentLogin command and instantly start to accept calls.

QM cannot do this, and such agents and queues are setup with separate utilities (e.g. dialer interface).
Also, QM cannot see any realtime agents, unless they are configured and assigned to queues in "configure queues" page.

Thus, call-center staff has to set up agents twice - once to update member_table, and second in QM.
Is there a way to simplify this situation?

[QueueMetrics]

You can use the QM wizard to import data automagicaly from the Rt tables - if you do this a number of times with different staff, you should have 95% of the configuration already done.

[qmax]

What is that QM Wizard?

On QM interface there is QM Setup wizard, able to load queues and agents setup from files,
but not from database.

[QueueMetrics]

You need at least QM 1.5.2, it can load data from a realtime DB as well.

[qmax]

updating queues configuration looks not wise.

we're switched to dynamic agents via dialcodes

[QueueMetrics]

Using addmemeber?

[qmax]

yes. we use QueueAddMember to configure queues.
this seems the only way all CC subsystems stay in sync.

as a feature request:
it would be nice, if QM could produce such events from
superviser interface, rather then from agent interface.

P.S.
but according to how QM deals with it, i'm not sure it makes sense at all.

[QueueMetrics]

I'm not sure I understand what is trhe "supervisor" interface- AMI?

[qmax]

I'm not sure I understand what is trhe "supervisor" interface- AMI?

i mean web interface shown to user of class SUPERVISORS.
that is, some special key that allows to add agent to queue,
just like buttons from interface shown to AGENTS

[QueueMetrics]

This is planned for sfter summer 09.