Hi
At one of our sites, on the Realtime Monitoring page, if a call goes over 30 minutes, it disappears from the page, but the agent is still on the call.
When the agent is done I can pull a report and see the real full length of the call.
Is there any setting for the realtime monitoring page that makes it take calls over 30 minutes out of its view?
Where can I look at troubleshooting this if its not a setting?
It is Queue Metrics 1.7.1.0
Thanks.
