Messages

316

Running QueueMetrics / Re: Agent Live page not showing status when logged in on remote server

« on: March 01, 2013, 08:54:03 »

OK. There may be two things that go wrong:
- the agent selects the wrong server. The agent's page only runs on one single Asterisk instance, not all of the cluster
- the log in does not match the agent code in Asterisk

BTW, when running a real-time report on the cluster, do you see those calls? and what do you see when they are answered?

317

General Asterisk configuration / Re: Queues no longer reload until queue reload all is issued

« on: March 01, 2013, 08:49:00 »

QM is independent from Asterisk and uses it only by generating calls to perform actions. When monitoring, QM is not even aware Asterisk is running or not (but for the data).

318

Running QueueMetrics / Re: Agent Live page not showing status when logged in on remote server

« on: February 22, 2013, 11:57:20 »

This looks like an issue of QM not findingthe agent code in the records for that server. You sure they match?

319

Running QueueMetrics / Re: What does a column Overlapping tab Occupancy in the report?

« on: February 18, 2013, 13:24:36 »

Not sure I understand the question. Can you post a screenshot?

320

The tavern / MOVED: What does a column Overlapping tab Occupancy in the report?

« on: February 18, 2013, 13:24:00 »

This topic has been moved to Running QueueMetrics.

http://forum.queuemetrics.com/index.php?topic=1593.0

321

Running QueueMetrics / Re: Agent Live page not showing status when logged in on remote server

« on: February 15, 2013, 10:24:45 »

If the agent gets a call, does it display on the agent's page after you reload?

322

Running QueueMetrics / Re: Adjusting Agent Options when adding/removing member and pausing/unpausing

« on: February 08, 2013, 11:52:35 »

FYI this is bug #1850

323

Running QueueMetrics / Re: Adjusting Agent Options when adding/removing member and pausing/unpausing

« on: February 06, 2013, 09:06:00 »

Here is what I can do:  I can add this to the queue as a potential improvement. Priority won't be too high though, unless other people are interested as well.

324

Running QueueMetrics / Re: Adjusting Agent Options when adding/removing member and pausing/unpausing

« on: February 05, 2013, 10:29:29 »

It something we have to do ourselves - if you want contact the Support Line to get a customization quote.

325

Scripting QueueMetrics / Re: An open QueueMetrics XML-RPC services browser

« on: February 05, 2013, 10:28:16 »

Added the QM.findAudio() method and an example XML-RPC audio server (under "/servers")

326

Running QueueMetrics / Re: Adjusting Agent Options when adding/removing member and pausing/unpausing

« on: February 04, 2013, 12:55:58 »

This is because if you use e.g.  hotdesking you would not know what the agent extension is. Doing it in a limited way - like pre-loading from the agent code - it would be  trivial to do.
 

327

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: February 04, 2013, 10:40:39 »

Thank you, Do you have a bug tracker page? So I can track the progress in this case. This feature is extremely important for us, and my demo license is about to expire.

Please ask for a renewal to our support line. We want you to be happy with the product.

328

MySQL storage and Qloaderd/Uniloader / Re: Qloader + Queuemetrics cant loggin agent.

« on: February 04, 2013, 10:39:45 »

Hi Luiz,
we don't verify your issue.
With the following settings:
   
   

Code: [Select]

# This is the default queue log file.
default.queue_log_file=cluster:*


#callFile spool dir, set to blank for no call files at all or use TCP AMI connection
callfile.dir=tcp:admin:amp111@127.0.0.1


# Cluster to poll for RT data
# list of pipe-separated members of the cluster
# if callfilesdir = "", the commands will be sent through the manager API
cluster.servers=aleph|trix

cluster.aleph.manager=tcp:admin:amp111@127.0.0.1
cluster.aleph.queuelog=sql:P001
cluster.aleph.monitored_calls=
cluster.aleph.callfilesdir=
cluster.aleph.audioRpcServer=
cluster.aleph.agentSecurityKey=

cluster.trix.manager=tcp:admin:amp111@127.0.0.1
cluster.trix.queuelog=sql:P002
cluster.trix.monitored_calls=z:/qm_streamcall/server_trix
cluster.trix.callfilesdir=
cluster.trix.audioRpcServer=
cluster.trix.agentSecurityKey=

I get the drop-down server selection. What matters here is the "cluster:*" that tells the agent page to ask for a selector.

We are marking bug #1839 as "not verified" for now, pending further input.

329

QueueMetrics installation / Re: DB errors after upgrade of Queuemetrics 12.2.4 to 12.10.1

« on: February 04, 2013, 10:19:41 »

FYI bug #1776 was fixed for the next public release. Thanks for making QM better!

330

Scripting QueueMetrics / Re: Retrieving call recordings with XMLRPC with duplicate Asterisk Call IDs

« on: February 04, 2013, 10:09:12 »

An example server was added to the Xml-Rpc browser on GitHub.