Messages

1

General Asterisk configuration / Corrupt file on queue metrics............

« on: March 27, 2013, 10:44:31 »

Hi

I have a problem pulling the recordings from queumetris i get and error message saying file is corrupt. When i trace the specifinc call on asterisk i have noticed that it's all calls that asterisk pick up the  CLID as  "Callerid number = +27".. Can you please assis with a solution for this?

Thank you...

2

Running QueueMetrics / Re: Agents missing from "Answered Calls (for selected queues)" report

« on: March 07, 2013, 15:07:11 »

Hi

I finally managed to get something fron my report by changing the time frames of my report.  This is just a workaround can somebody assist with getting to the root problem of this issue and the permanet solution to it?

Thank you.

3

Running QueueMetrics / Re: Agents missing from "Answered Calls (for selected queues)" report

« on: March 07, 2013, 13:56:56 »

Hi Guys

Did you find a solution for this? i am having the same problem..... Please help? i have send an email to support but i am not getting any help.

Thank you in advance....

4

Outbound and QueueMetrics / queuemtrics is capturing ring time as duration

« on: June 24, 2012, 12:25:03 »

Hi

Please help. Qqueuemtrics is capturing ring time of outbound calls as duration. i have set up an extension that is being used to transfer calls to an external number. Every time the agent dial this extension queue metrics records the ring time as duration. This is messing up report stats.

Thank you.

5

Outbound and QueueMetrics / Call attempts via Quemetrics

« on: June 24, 2012, 12:06:46 »

Hi Guys

 When an agent dials a number through queuemetrics, a timer is set off and only allows the call to ring for 30 seconds. If the time expires, the call attempt is cut.

These calls are however not registering on queuemetrics and only the calls that are either answered  by the person being called or their voicemail are registered on queumetrics.

Why is this the case?

Thank you.