Messages

2236

General Asterisk configuration / Re: Logged in Agents are not showing in Real Time page

« on: November 21, 2008, 09:36:50 »

Yes - there is currently a problem with the realtime.max_bytes property that will be fixed in 1.5.0. Try enlarging it, or having your agents log off and log on every few hours (is the same person on a 12+hour shift?)

2237

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 21, 2008, 09:35:15 »

I think it's related to setting the SIP maximum calls for the extension.

See this as a pointer: http://readlist.com/lists/lists.digium.com/asterisk-users/14/70666.html

2238

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: November 21, 2008, 09:29:44 »

It looks like the data is actually there. Anybody else has this same problem?

Please send over:
- a complete dump of your database
- a tar of your running web application (so we have licence and configuration)
this way we can try and see what goes wrong.

Please send them to Loway - tell it's issue #555

2239

QueueMetrics installation / Re: Sql exception every time we create a new intem in the DB

« on: November 19, 2008, 11:24:13 »

I think this is the same issue as http://forum.queuemetrics.com/index.php?topic=337.0

2240

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 18, 2008, 09:00:38 »

Are you sure you have chan_agent loaded?
BTW, QM works fine with dynamic logons.

2241

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: November 18, 2008, 08:59:28 »

What do you get if you run the qm_show_files.do transaction as described?

2242

General Asterisk configuration / Re: Calls not being connected to users in the queue.

« on: November 15, 2008, 08:58:41 »

You should really see what can be done with maximum verbosity. If the problem you are having is TrixBox related, why not using a different distro?

2243

QueueMetrics installation / Re: Unable to Start QueueMetrics

« on: November 14, 2008, 10:12:53 »

This error is strange - it is not Queuemetrics, it's Tomcat trying to connect somewhere - as you can see there are no "loway" classes in the strack trace.... do you have a firewall on the box? maybe it's trying to connect to itself.

2244

QueueMetrics installation / Re: Upgrade from 1.4.4 to 1.4.7 problem

« on: November 14, 2008, 10:11:05 »

Does your user have all required kays as per http://queuemetrics.com/manuals/QueueMetrics%20User%20Manual%20147.htm#_Toc209947486 ?

2245

General Asterisk configuration / Re: "Agent status cannot be determined" on agent screen

« on: November 14, 2008, 10:09:14 »

The issue has been fixed and version 1.5.0 will be free of it. We are about to release it.

2246

QueueMetrics installation / Re: Unable to Start QueueMetrics

« on: November 13, 2008, 11:19:12 »

QM will compile its own page son first access. This might take a while on a slower box. Try this:

/etc/init.d/queuemetrics restart

Try to access: http://seerver:8080/queuemetrics

If it does not work, wait a couple of minutes without restarting and try again.

2247

Open QueueMetrics Add-Ons / Version 0.2 released

« on: November 11, 2008, 12:00:24 »

We have just released version 0.2 of the OQMA. You can download it from SourceForge at https://sourceforge.net/project/showfiles.php?group_id=241105

A new sub-project has been added: a script contributed to monitor the log file produced by the Qloaderd program and report via email any errors that happen during the day.

See http://open-qm-addons.sourceforge.net/

2248

Lost licences / Re: Extending Temporary License Time

« on: November 11, 2008, 09:15:10 »

Yes sure - I think you already contacted our help line this morning (we're based in central Europe) and we'll be sending you a new key ASAP. If you don't receive it in a couple of hours, it's likely been lost, so please contact us again.

2249

QueueMetrics installation / Re: Paying for a Licence price

« on: November 11, 2008, 09:13:29 »

Yes we'll get in touch with you with our full bank information.

2250

Scripting QueueMetrics / Using an external auth source in QM

« on: November 10, 2008, 18:33:49 »

Since QueueMetrics 1.4.6, you can now use an external script to act as an auth source for QueueMetrics. This can work in a number of ways, as described in the revised version of the "Accessing QueueMetrics through the XML-RPC interface". 
We currently revised and updated it, so you can find it at http://queuemetrics.com/download/QueueMetrics_XmlRpc_v16.pdf

Your comments are welcome.