Author Topic: Realtime Visitor page - enable audio monitoring  (Read 1572 times)

Cleverton

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Realtime Visitor page - enable audio monitoring
« on: October 21, 2015, 16:01:16 »
Hi,

Does the Realtime Visitor page has the same permissions as the Realtime page, regarding the call monitor feature?

I configured the security key MON_AUDIO on the visitor user, the customer-related calls in progress appear in the realtime visitor screen as expected, but when I hover the mouse over the wizard icon, the pop-up screen doesn't appear.

mirkox

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Re: Realtime Visitor page - enable audio monitoring
« Reply #1 on: November 04, 2015, 17:29:55 »
Hi Cleverton,

we recommend to do not use that page since we plan to remove it from QM, we're developing a new realtime page that shoudl be ready the next year.